Security Support Receptionist

Gardens, Libraries and Museums (GLAM), University of Oxford; Oxford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Gardens, Libraries and Museums (GLAM), University of Oxford is seeking a proactive receptionist to support day-to-day operations at the staff reception desk. You will welcome staff, visitors, contractors and couriers, respond to enquiries and help ensure a professional and helpful service at entry to the Museum.

The role combines reception, security, customer service, administration and operational support, with responsibilities including managing calls, emails and enquiries and operating

Qualifications

• Previous experience in a reception, front of house or customer-facing role.
• Strong written and verbal communication and customer-service skills.
• Good organisational skills and the ability to manage competing tasks accurately.
• Opportunities for further training may include relevant security licences and first aid qualifications.

Responsibilities

• Welcoming staff, visitors, contractors and couriers and providing a professional reception service.
• Managing telephone calls, emails and enquiries and resolving or escalating them appropriately.
• Operating visitor management and key management systems.

Skills

Reception front-of-house

Customer service

Communication skills

Organisational skills

Tools

Visitor management system

Key management system

Job description

Company: Gardens, Libraries and Museums (GLAM), University of Oxford

Working as part of the security team, you will be responsible for the day-to-day operation of the staff reception desk.

You will welcome staff, visitors, contractors and couriers, respond to enquiries and help ensure that people entering the Museum receive a professional and helpful service.

This is a varied role combining reception, security, customer service, administration and operational support. Your responsibilities will include:

• Welcoming staff, visitors, contractors and couriers and providing a professional reception service
• Managing telephone calls, emails and enquiries and resolving or escalating them appropriately
• Operating visitor management and key management systems

Previous experience in a reception, front of house or customer-facing role is essential. Experience within a museum, heritage or similar public sector environment would be advantageous but is not essential.We are looking for someone who is approachable, reliable and comfortable dealing with a wide range of people.You will enjoy providing excellent service, take pride in getting the details right and be able to remain calm and professional when things get busy.You will have:

• Previous experience in a reception, front of house or customer-facing role
• Strong written and verbal communication and customer-service skills
• Good organisational skills and the ability to manage competing tasks accuratelyOpportunities for further training may include relevant security licences and first aid qualifications.