Security Support Officer

Mitie Group plc.; Tees Valley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group plc. in Tees Valley is seeking a Security Officer to protect property and assets by following Assignment Instructions and meeting client KPIs. You will maintain safety standards, complete required training, and stay compliant with UK law on site.

Responsibilities include reporting incidents, keeping accurate records, and coordinating with the Security Account Manager to ensure continuous service quality. A front-line SIA licence and own transport are essential.

Qualifications

• SIA Front-line Licence required (Security Guarding or Door Supervision).
• Own transport is essential to fulfil duties.
• Compliance with UK law and safety policies as directed.

Responsibilities

• Protect customers' property by delivering security services per Assignment Instructions (AI's) and changes.
• Meet or exceed KPIs / SLAs for the customer to support contract retention.
• Complete required competency training and engage in ongoing self-development.
• Maintain compliance with industry regulations and safety requirements on site.
• Record incidents in notebooks and report to the Incident Report process; follow schedules and liaise with Mitie and Client.

Skills

SIA License

Own Transport

Job description

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

Previous Security Experience

• SIA License
• Own Transport Essential