Security Support Officer

Mitie Group plc.; Atherstone; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Uniform provided

Full training provided

Regular overtime

Job summary

Mitie Group plc. is seeking a Security Support Officer to provide cover across multiple client sites in the Midlands. You will patrol, monitor CCTV, manage access control, and respond to incidents with professionalism and safety at the forefront.

A valid SIA licence and a full UK driving licence are essential, with opportunities for travel between sites and ongoing training. The role emphasizes delivering high standards of service, effective communication, and proactive security measures in

Qualifications

• SIA Licence (Security Guarding or Door Supervisor) is essential.
• Full UK driving licence and access to a vehicle preferred.
• Strong communication and interpersonal skills are required.
• Ability to travel between sites as required and work across multiple locations.
• Basic IT skills for incident reporting and emails.

Responsibilities

• Provide security cover across multiple sites (retail, corporate, industrial).
• Conduct regular internal and external patrols and monitor CCTV.
• Manage access control and verify identification; greet visitors professionally.
• Respond to alarms, incidents, and emergencies promptly and effectively.
• Write clear incident and shift reports; escalate issues as needed.
• Carry out bag searches and vehicle checks where applicable.
• Support health & safety compliance and report hazards.
• Provide front-of-house and reception support when required.
• Operate independently or as part of a wider security team.

Skills

SIA Licence

Driving licence

Communication skills

Customer focus

Calm under pressure

Job description

Are you a professional and flexible Security Officer looking for a varied and rewarding role? Mitie Security is recruiting a Security Support Officer to provide cover across multiple client sites in the Midlands. This role is perfect for someone who enjoys variety, thrives in different environments, and takes pride in delivering high standards of safety, security, and customer service. What You'll Be Doing

• Providing security cover across a variety of sites including retail, corporate, and industrial locations
• Conducting regular internal and external patrols to ensure site safety
• Monitoring CCTV systems in line with legal and company procedures
• Managing access control, including issuing passes and verifying identification
• Greeting visitors, contractors, and staff in a professional manner
• Responding to alarms, incidents, and emergencies quickly and effectively
• Writing clear and accurate incident and shift reports
• Escalating issues to supervisors, clients, or emergency services when required
• Locking and unlocking buildings and securing premises
• Performing key holding and alarm response duties (where required)
• Supporting health & safety compliance and reporting hazards
• Carrying out bag searches and vehicle checks (where applicable)
• Assisting with crowd management and conflict resolution
• Acting as a visible deterrent to theft, anti-social behaviour, and security breaches
• Supporting front-of-house and reception duties when needed
• Working both independently and as part of a wider security team
• Representing Mitie and our clients in a positive and professional manner
• A valid SIA Licence (Security Guarding or Door Supervisor) - essential
• A flexible and reliable approach to work
• Full UK driving licence and access to a vehicle - strongly preferred
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and handle challenging situations
• Good observational and problem-solving skills
• A professional, confident, and customer-focused attitude
• Willingness to travel between sites as required
• Basic IT skills (incident reporting, emails, systems use, Adaptable and enjoys working in different locations
• Reliable with excellent timekeeping
• Professional and well-presented at all times
• Confident dealing with members of the public
• Proactive with a strong sense of responsibility
• Committed to delivering high standards of service
• Competitive pay with regular overtime available
• Flexible shift patterns to suit your lifestyle
• Opportunity to work across a variety of sites and industries
• Ongoing training and upskilling opportunities
• Clear career progression within Mitie Security
• Supportive and inclusive team environment
• Access to employee benefits and wellbeing support
• Uniform and full training provided