Security Supervisor / Shift Manager

Carlisle Support Service; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national security services provider in Greater London is looking for a Security Manager to lead and develop a security team for a prestigious client. This role requires excellent leadership, strong customer service skills, and a solid understanding of security protocols. The ideal candidate will have SIA licensing and proven experience in a team management role. Responsibilities include ensuring safety and operational readiness while fostering a diverse workplace culture. Join us to make a positive impact in the community.

Benefits

Health and Wellbeing Plans

Flexible financial support

Employee Assistance Program

Long service and recognition awards

Qualifications

• Proven experience as a Security Manager or similar leadership role.
• Strong knowledge of security protocols, emergency response, and risk management.
• Exceptional customer service skills with a friendly and professional manner.

Responsibilities

• Overseeing a team and providing first point of contact for customers.
• Ensuring safety and security of colleagues and customers.
• Conducting security patrols and monitoring CCTV systems.

Skills

Leadership

Customer service

Crisis management

Communication

Teamwork

Education

SIA Guarding or Door Supervision licence

5 years checkable work and address history

Job description

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Job Introduction

The Benefits

• Health and Wellbeing Plans - including our family-friendly maternity policy.
• Flexible financial supportwith instant access to earned and authorised wages.
• Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform - so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme - earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Excellent hourly pay rate

The Role

Carlisle Support Services is working with Cableway, our prestigious new client in London, and we're looking for motivated, approachable, and dependable people to join our team.

The Security Manager will play a critical role in leading and developing a new team to successfully deliver security operations, ensuring a safe and secure environment for staff and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection.

We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact.

We're looking for people who are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Hands on and like to lead by example.
• Experienced in customer-facing roles.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• SIA Guarding or Door Supervision licence holders.
• Able to work full-time shifts covering days, nights and weekends.

Previous experience in managing a team within a security environment is required for this role. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your core responsibilities will include

• Overseeing a team.
• Offering guidance, information, and a friendly face as a first point of contact for customers and for your team.
• Ensuring the team are following SOPs and being accountable for any KPI failings.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security supervisor representative.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Monitoring CCTV systems to identify and respond to security concerns.
• Managing rostering to ensure appropriate coverage and efficient team deployment.
• Maintaining accurate daily logs and overseeing permit management processes.
• Completing regular audits (including radio audits) to ensure compliance and operational readiness.
• Producing monthly KPIs and coordinating monthly training to support continuous improvement.
• Leading investigations and supporting disciplinary processes where required.
• Building strong relationships as part of a supportive and professional team.

Qualifications & Experience

• Proven experience as a Security Manager or similar leadership role.
• SIA Guarding or Door Supervision licence holder
• 5 years checkable work and address history.
• Strong knowledge of security protocols, emergency response, and risk management.
• Excellent leadership, decision-making, and crisis management skills.
• A friendly and professional manner, with exceptional customer service skills.
• Experienced in customer-facing roles and busy working environments.
• A team player, flexible and supportive, putting team goals first.
• Effective people skills, able to interact with colleagues, customers, and members of the public in a positive and professional manner.

This role is about more than just security. It's about making a difference through supporting our customers in our local communities. Leading and developing a team to provide a warm welcome, reassuring presence, and creating a safe environment for all.

About Us

We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference .

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.