Security Supervisor

bidvestnoonan; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading security services provider in Manchester is seeking a Security Supervisor to manage daily operational requirements and lead a dedicated security team. The ideal candidate will have strong customer focus, SIA licenses, and experience in incident management. This role involves maintaining a secure environment while ensuring high-quality service delivery across the contract. The company values an inclusive environment and encourages diverse applicants.

Qualifications

• Proven ability in a customer-facing environment.
• Experience with HR processes and performance management.
• Ability to work in a diverse and multi-cultural environment.

Responsibilities

• Manage day-to-day operational requirements of the security team.
• Lead incident response as Incident Manager during major incidents.
• Ensure adherence to policies and procedures across the contract.
• Coordinate deployment and supervision of Security Team members.

Skills

Customer focus

Incident management

Leadership

Performance management

Investigation ability

Education

SIA DS Licence

SIA CCTV Licence

Job description

Monday to Friday To manage the day-to-day operational requirements in line with customer and contractual expectations by leading and managing the assigned security team. This includes day to day responsibility of operating and managing Security Control Room, Post Room & Loading Bay, Front of House, Alarm Responses, etc. To be the initial management contact on operational security matters, ensuring a consistent quality service delivery and prompt responses to all incidents. As a Security Supervisor you will play an active role in incident response and take on the role of Incident Manager for any major incidents on site. Maintaining a safe and secure environment for visitors, staff and contractors is expected. Manage welfare, development, and performance of assigned and immediate Bidvest Noonan team members and all aspects of the Security shift team member’s duties, ensuring they are compliant and conversant with agreed procedures, taking responsibility of the professional conduct, development/succession planning and performance management of the team.

Responsibilities

• Ensure that all policies and procedures set up by Bidvest Noonan and WCP are adhered across the contract.
• To act as key contact for all daily operational security matters across the contract.
• To ensure that security teams and fellow Security Supervisors are all briefed on events or changes in procedures that have been implemented or are due to be introduced.
• Investigate &escalate all complaints, putting in place corrective measures to prevent re-occurrence.
• Be the key operator in SCR, managing CCTV operations and alarm responses.
• Participate in the resolution of all site-based incidents. The Security Supervisor takes on the function as an Incident Manager during incidents. Security Supervisor takes part in first aid response. Key point of contact during evacuation and invocation events.
• Ensure the Health & Safety of the staff and visitors across the premises.
• Ensure that Security Team carry out the set number of patrols, meeting frequency, accuracy, and reporting targets.
• To manage the deployment of Security Team by way of planning, coordination, allocation, and supervision via compiling of rosters to cover duties, holidays, and absence as well as daily rotation of the team, shifting resources to where they are required.
• To raise the profile of Security ensuring that customers are well informed at all times of procedures and processes.
• To undertake any other tasks as identified by the Duty Security Manager, Head of Security, Account Director, or Client being for the good and benefit of the service to the customer.
• Any other duties deemed to be appropriate or necessary for the post.

Essential Requirements

• SIA DS Licence
• SIA CCTV Licence
• Evidence of strong customer and client focus - must have experience in customer facing environments.
• Evidence of managing performance and identifying improvements through the use of management data.
• Evidence of conducting confidential and sensitive investigations.
• Evidence of investigation ability.
• Evidence of HR knowledge.
• Evidence of exposure and experience of working in a diverse and multi-cultural environment.
• Evidence of ability to motivate, lead and develop.

Experience in building management, including coordinating and assisting in maintenance activities.

Ability to identify, assess and escape building maintenance issues.

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognize their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [e-mail].