Security Supervisor

Manchester Arndale; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail security firm is seeking a Security Supervisor for their location in Leicester, UK. The ideal candidate will have proven supervisory experience in retail security and will coordinate the security team to enhance customer experience while maintaining high standards of security, customer service, and health & safety. Applicants must possess SIA licenses and demonstrate strong leadership and problem-solving skills. Join a dynamic team committed to professional development and an inclusive work environment.

Qualifications

• Proven experience in a supervisory role within the security industry.
• Experience in retail security management.
• Right to work in the UK.

Responsibilities

• Supervise the security team’s activities.
• Prepare and conduct regular security assessments.
• Ensure incidents are escalated properly.

Skills

Customer service

Leadership

Problem-solving

Communication

Health and safety knowledge

Education

SIA Door Supervisor Licence

SIA Public Space CCTV License

IOSH Managing Safely qualification

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: 07:00-19:00 Working a 4 on, 4 off pattern

An exciting opportunity has arisen in the vibrant, fast paced environment of Fosse Park in the role of Security Supervisor. The ideal candidate will have previous experience in the retail Security sector, specifically in a Management/Supervisory role and people management. The successful applicant will optimise the customer experience by leading the Security Team to achieve the highest levels of Security, Customer Service and Health & Safety. If you have outstanding customer service, a strong work ethic, proven leadership skills, a keen eye for detail, with a drive & passion for retail then we would like you to apply to join the team!

As part of your role, your key responsibilities will include, but are not limited to:

• Supervise and coordinate the activities of the security team, ensuring all tasks are completed efficiently and effectively
• Act as a point of contact for clients and management regarding security matters
• Conduct regular security assessments and risk analyses to identify potential threats and vulnerabilities
• Ensure the correct escalation of incidents in line with the incident escalation process, maintaining accurate records
• Oversee the operation of security systems, including CCTV, fire alarms, PA systems, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Conduct regular patrols to ensure the security of the premises
• Provide training and guidance to security personnel, ensuring they are well-prepared for their roles
• Collaborate with other departments to ensure comprehensive security coverage
• Address any operational issues or challenges promptly, finding effective solutions to maintain smooth operations

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Experience in a supervisory role within the security industry
• SIA Door Supervisor Licence is essential
• SIA Public Space CCTV License
• Proven experience within a similar role is essential
• Strong leadership and people management skills
• Excellent problem‑solving abilitiesEffective verbal and written communication skills
• Proactive and adaptable, able to respond to changing demands and priorities
• Reliable and punctual, with a strong work ethic and commitment to maintaining high standards
• Knowledge of health and safety regulations and compliance
• Have a good understanding of Health & Safety, preferably IOSH Managing Safely qualification.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.