Security Supervisor

Manchester Arndale; Hereford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Guaranteed fixed hours

Attendance allowance

Funded training and development

Courts & Tribunals Service team

Job summary

OCS UK & Ireland is seeking a Court & Tribunal Security Supervisor at Hereford Magistrates Court. You will lead a security team, manage access control, and ensure compliance with health and safety and security regulations while delivering a welcoming, professional experience for all court users.

The role is site-based with responsibilities including duty manager cover, incident response, and ongoing staff development in a regulated environment.

Qualifications

• Right to Work in the UK
• Enhanced DBS check required
• BS7858 security clearance is desirable
• SIA Licence holder with valid registration
• Proven experience supervising security teams
• Strong communication and customer service skills
• Calm, decisive leadership in challenging situations

Responsibilities

• Lead and supervise the on-site security team to deliver high standards of service
• Control and oversee building access and uphold security procedures
• Ensure compliance with Health & Safety, SIA licensing and site risk assessments
• Oversee CCTV, x-ray and search procedures
• Act as main security incident contact and document/report events
• Manage rotas and staffing levels; provide duty manager cover including weekends
• Provide leadership, guidance and support to team members
• Maintain professionalism and operational performance at all times

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working: This position will be based at Hereford Magistrates Court, working Monday - Friday 08.30 - 17.30.

As a Court & Tribunal Security Supervisor, you will play a key role in leading a team to maintain a safe, secure and welcoming environment within a court or tribunal building. You will be responsible for overseeing day-to-day security operations, supporting your team and ensuring that all visitors, staff and service users are treated in a professional and respectful manner.

This is a site-based leadership role, where you will work closely with your team and the wider court service to deliver a consistently high standard of security, compliance and customer service.

As part of your role, your key responsibilities will include, but are not limited to:

• Lead and supervise the on-site security team, ensuring high standards of service delivery
• Provide a professional, welcoming and customer-focused service to all court users
• Control and oversee access to the building, ensuring security procedures are followed at all times
• Ensure compliance with all relevant legislation, including Health & Safety, SIA licensing and site risk assessments
• Oversee the operation of security equipment including CCTV, x-ray machines and search procedures
• Act as the main point of contact for security incidents, ensuring they are managed, recorded and reported appropriately
• Support incident response, including alarms, emergencies and security concerns
• Manage team rotas and systems (e.g. Timegate), ensuring appropriate staffing levels are maintained
• Provide leadership, guidance and support to team members
• Deliver duty manager cover on a rota basis (including weekends where required)
• Maintain high standards of professionalism, compliance and operational performance at all times

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
• A valid SIA Licence and relevant security experience
• Proven experience supervising or leading security teams
• Strong communication and customer service skills
• A professional, reliable and detail-focused approach
• Good understanding of security procedures, compliance and health & safety practices
• Ability to remain calm, make decisions and lead effectively in challenging situations

Desirable:

• Experience working within public sector or regulated environments
• Experience using security systems such as CCTV and workforce management systems

Additional Benefits

• Guaranteed fixed hours per week with additional earning potential through overtime at enhanced rates
• £1 per hour Attendance Allowance on contracted hours (subject to criteria)
• Funded training, development opportunities and a clear pathway to recognised qualifications
• Work as part of a professional and supportive team within the Courts & Tribunals Service

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.