Security Services Coordinator

Coventry Building Society; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading building society in the UK seeks a Security Officer for its Coventry office. You will monitor CCTV systems, respond to incidents, and provide customer service. This role requires strong communication skills and experience in security operations. A flexible working pattern is considered, and training for surveillance qualifications will be provided. Join us to make a difference in a supportive environment.

Benefits

25 days holiday plus bank holidays

Annual discretionary bonus scheme

Personal pension with matched contributions

Maternity, paternity and shared parental leave

Extensive wellbeing support

Life assurance (6 times annual salary)

Qualifications

• Current or recent experience working with CCTV and security alarm systems.
• Experience in multi-site security operations in a public sector environment.
• Excellent observation and strong verbal and written communication skills.
• Customer service experience and IT skills.

Responsibilities

• Monitor CCTV systems and respond to incidents.
• Liaise with key agencies and maintain security standards.
• Provide excellent customer service to staff and external parties.
• Support management team with administrative tasks.

Skills

CCTV systems experience

Multi-site security operations

Excellent observation skills

Strong communication skills

Customer service experience

Job description

About the role

We're looking for someone to join our Security Operations Centre team as an on-site Security Officer. This is a 12 month opportunity.

Based at our head office sites in Coventry this role is responsible for monitoring our CCTV systems and responding to incidents accordingly. It’ll liaise with key agencies and make use of computerised systems to maintain our sites to the highest security standards. One of the main aims will be to ensure that all electronic systems, intruder alarms, access control systems, processes and procedures meet the required service levels and the security needs of our organisation.

Part of the role will be providing excellent customer service as the role will liaise with members of staff and external parties. Keeping up to date with regulations and changes will be key as well as supporting your management team with department administration, maintaining security audit, incident and compliance management information,

Our Security Operations Centre operates 24 hours per day, 7 days a week. The shift pattern includes days and nights, using 12 hours shifts, with 4 shifts on and 4 shifts off.

Benefits :

• 25 days holiday a year plus bank holidays and a holiday buy / sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Maternity, paternity and sharedparental leave
• Extensivewellbeing support
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society

About you

For this role it’ll be important that you can engage with a diverse range of people.

To be successful in this role its essential you have :

• Current or recent experience working with CCTV systems and security alarm systems
• Experience of multi-site security operations in a medium to large public sector environment
• Excellent observation and strong communication skills, verbal and written
• Customer service experienceIT skills

Desirable experience will include :

• Experience security control room operations
• Experience from a retail or financial services environment

An SIA Public Space Surveillance (CCTV) licence is not essential for the role as the qualification will be provided to the suitable candidate.

About us

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Coventry-Binley Business Park