Security Service Engineer - HSS

SECOM PLC; City of Edinburgh; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading security solutions provider in Edinburgh is seeking a Security Service Engineer to provide maintenance and support for advanced security systems. Ideal candidates will have experience with intruder alarms, access control, and IP CCTV systems, with strong problem-solving skills and a full UK driving licence. This role offers a competitive salary and benefits including a company vehicle and dental cover.

Benefits

Company vehicle

Private dental and health cover

Life insurance

Pension

Cycle-to-work scheme

Access to discounts via the SECOM Rewards Programme

Qualifications

• Experience servicing intruder alarms, access control, and IP CCTV systems.
• Familiarity with Galaxy and Pacom systems is desirable.
• Full UK driving licence is essential.

Responsibilities

• Provide expert servicing and maintenance across various security systems.
• Ensure compliance with installation specs and client expectations.
• Maintain excellent customer communication while on-site.

Skills

Experience with intruder alarms

Problem-solving skills

Knowledge of digital reporting

Team-oriented mindset

Tools

Galaxy

Pacom

VMS platforms

Job description

Security Service Engineer

SECOM Plc, operating in 22 countries, is a leading provider of tailored security solutions. The HSS division specialises in high-security environments, offering engineers the opportunity to work on prestigious contracts while receiving industry‑leading support, training, and career development.

The role

As a Security Service Engineer within SECOM’s High Security Services (HSS) division, you’ll provide expert servicing, maintenance, and reactive support across advanced intruder alarm, access control, IP CCTV, and VMS platforms. Working with high-security clients, you’ll ensure systems are maintained to the highest standard, with a strong focus on compliance, professionalism, and first‑time resolution.

Include routine servicing of high-security systems, reactive fault‑finding, maintenance, completing digital reports, and ensuring compliance with installation specs and client expectations. You'll coordinate with service teams, adhere to PMV and SLA deadlines, collect parts, and maintain excellent customer communication while upholding professional standards on‑site.

The ideal candidate

You’ll need experience servicing intruder alarms, access control, IP CCTV, and related systems. Familiarity with Galaxy, Pacom, and VMS platforms is highly desirable. A full UK driving licence is essential. Strong problem‑solving skills, digital reporting knowledge, and a team‑oriented mindset are also key for this role.

Why apply?

Average Annual earnings fifty to fifty five thousand

• Company vehicle
• Private dental and health cover
• Life insurance
• Pension
• Cycle‑to‑work scheme

Paid travel time to and from work

Access to 100s of discounts on hospitality, retail, entertainment via the SECOM Rewards Programme.

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