Security Service Engineer

SSR Contract & Technical; Leicester Forest East; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading security services provider in the UK is seeking a Security Service Engineer to provide technical expertise in the maintenance and installation of security systems like CCTV and Intruder alarms. The ideal candidate should have an NVQ 3 in Electronic Security or equivalent, alongside strong problem-solving skills and the ability to work under deadline pressures. This role requires good customer service skills and a solid understanding of network fundamentals.

Qualifications

• NVQ 3 in Electronic Security or equivalent proven experience.
• Good knowledge surrounding digital electronics and electrical systems.
• Knowledge of fibre optic transmission systems and LAN/WAN networks.

Responsibilities

• Provide technical expertise in fault finding and repairs of varied security systems.
• Collaborate with all parts of the business to deliver on customer expectations.
• Provide emergency solutions when operating out of hours.

Skills

Technical expertise in fault finding

Knowledge of Access control systems

Knowledge of CCTV systems

TCP/IP knowledge

Customer service skills

Education

NVQ 3 in Electronic Security or equivalent

Tools

Windows Operating Systems

High-end software packages

Job description

Security Service Engineer

The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems and other security solutions. Including some installation & commissioning. The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, root cause analysis on faults to meet the business requirements.

Job Responsibilities / Essential Functions

• Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders.
• To have an understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer's expectations.
• Participate in team meetings and actively contribute towards the business' activities.
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans. Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.)
• Travel between sites during the working day.

Skills, Qualifications and Competencies

• NVQ 3 in Electronic Security or equivalent proven experience
• Knowledge of Access control / CCTV / Intercom / Intruder systems.
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems Health and Safety
• Good knowledge of Access control / CCTV / Intercom / Intruder systems
• Good knowledge of CCTV systems
• Good knowledge surrounding digital electronics and electrical systems Microsoft OS knowledge
• Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End)

If you are interested in the role or want more information please contact Reiss Gordon. (url removed)