Security Relief/Support Officer

Mitie; England; On-site; GBP 18,000 - 26,000; Full time

Job summary

Mitie is seeking a security relief officer to protect people, property and assets at the MOD QinetiQ site in Eskmeals. You will work within a team, following published AI instructions and maintaining high standards of service.

You will undergo required competency training, ensure licence renewals, stay compliant with UK law and health & safety guidelines, and support the client through effective incident reporting and proactive safety measures.

Qualifications

• Front-line security licence required and must be renewed as per AI's.
• SC clearance is advantageous and preferred.
• Must comply with UK law and health and safety guidelines.

Responsibilities

• Protect property, people and assets in accordance with site instructions.
• Meet KPIs and SLAs to support contract retention and client satisfaction.
• Complete required on-site training and maintain professional conduct.

Skills

SC clearance

Front-line licence

Job description

• Are you ready to take your employment career to the next level?
• Join us at team Mitie as a security relief officer and be part of a team which protects people, property, and assets.
• You will be part of a team working for our MOD QinetiQ client located at Eskmeals.
• If you thrive in a dynamic environment this is the opportunity for you!
• Attractive rate of pay of £16.22 per hour
• The shift pattern will include working Monday to Friday/Weekends/Bank Holidays and evening shifts
• Valid SC clearance is also an advantage

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.