Security Relief/Support Officer

Mitie Cleaning & Hygiene Services; Carlisle; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Salary Finance

MiDeals discounts

Cycle to work

Life cover

Mitie Stars rewards

Job summary

Mitie Cleaning & Hygiene Services is seeking a Security Relief Officer to join the team at Cumberland Infirmary in Carlisle. You will help protect people, property and assets while providing reliable security services on site, contributing to the safety of staff and patients.

The role involves a 12-hour shift pattern, including day and night work, weekends, and Bank Holidays. A valid SIA licence is required, and Maybo/PMVA training is desirable to support safe security operations.

Qualifications

• Previous Security Experience
• SIA Licence
• Maybo/PMVA training is desirable

Responsibilities

• Protect customers' property, people and assets per Assignment Instructions (AI's).
• Deliver results meeting/exceeding KPIs/SLAs for the customer through full responsibility and accountability.
• Undertake additional training for continuous self-development.
• Maintain compliance with policies and UK law as directed by the Security Account Manager.
• Follow Assignment Instructions and safety procedures; complete incident reports as required.

Skills

Security experience

SIA Licence

Maybo/PMVA training

Job description

Better places, thriving communities.

Main Duties

• Are you ready to take your security career to the next level?
• Join us as a Security Relief Officer and be part of a team at Mitie that protects people, property, and assets.
• You will be part of the Mitie team working at Cumberland Infirmary.
• If you thrive in a dynamic environment this is the opportunity for you!
• A competitive hourly rate of £14.09
• The shift pattern will be 12 hours. This includes working day/nights weekends and Bank Holidays.
• Maybo/PMVA training is desirable

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What We Are Looking For

• Previous Security Experience
• SIA Licence
• Maybo/PMVA training is desirable

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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Together our diversity makes us stronger.

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