Security Receptionist

Sodexo; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global facilities management company seeks a Security Receptionist in Colchester, United Kingdom. In this role, you'll ensure a welcoming environment for visitors while managing security protocols and providing exceptional customer service. Requirements include a Standard SIA license and prior experience in customer-facing roles. The position offers a competitive hourly wage and various benefits, contributing to your personal and professional growth in the company.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Discounts for family

Financial tools & retirement plan

Cycle to Work scheme

Qualifications

• Ability to provide a continuous 5-year UK employment and residency history.
• Previous experience in a customer-facing role.
• Strong written and verbal communication skills.
• Resilience when dealing with conflict.

Responsibilities

• Welcome and engage all visitors, checking entry documentation.
• Provide first-class customer service at the reception area.
• Operate reception systems and maintain accurate records.
• Monitor access control systems and respond to incidents.

Skills

Customer service

Communication skills

Attention to detail

IT skills

Teamwork

Conflict resolution

Knowledge of GDPR

Education

Standard SIA license

Job description

40 hours per week, 3.5 days out of 7 per week, with various shift patterns: Monday – Sunday rolling rota. 12‑hour shifts 06:30 to 18:30 & 18:30 to 06:30. £12.46 per hour. Access to Sodexo reward hub and discounts. SIA licence required to be considered for this role.

Check your local transport links here: Plan Your Journey | Traveline – the destination you should input is Colchester, CO2 7UT.

Job Description

Join Sodexo as a Security Receptionist at Merville Barracks Colchester, CO2 7UT, where you will play a crucial role in creating a safe, professional, and welcoming environment for all staff, visitors and military personnel. As the first point of contact, you’ll combine excellent customer service with strong administrative and security awareness to ensure smooth and compliant entry to the site.

What you’ll do:

• Welcome, engage with and support all visitors, checking entry documentation and ensuring compliance with MoD entry criteria.


• Provide first‑class customer service and maintain a professional, well‑kept reception area that creates a positive first impression.


• Operate reception systems, process site passes, and maintain accurate manual and digital records in line with service standards.


• Monitor access control systems, respond to incidents in line with procedures, and follow correct reporting processes at all times.


• Manage incoming queries, relay messages, and provide clear guidance to visitors, contractors, staff and stakeholders.


• Ensure compliance with GDPR, Sodexo policies, client site rules, and relevant legislation.


• Maintain the highest standards of personal presentation and wear the provided uniform at all times.


• Support additional administrative or office tasks as required.

What you bring:

• Ability to interact with employees, contractors, consultants, visitors, and management as well as local police and fire authorities.


• Standard SIA license.


• Ability to provide a continuous 5-year UK employment and residency history.


• Previous experience in a customer‑facing role.


• Strong communication skills, both written and verbal.


• Excellent attention to detail and ability to follow set standards.


• Good IT skills and confidence using digital systems.


• Ability to work independently and within a team.


• Resilience when dealing with conflict, aligned with SIA‑based training.


• Working knowledge of GDPR.


• Flexible, proactive and professional approach.

Desirable:

• Experience within a military or security environment.


• Security Clearance (SC).


• Full UK Driving Licence.

What we offer:

• Mental health & wellbeing support.


• Employee Assistance Programme for personal, legal, and financial advice.


• 24/7 virtual GP & lifestyle rewards.


• Discounts for you & family.


• Financial tools & retirement plan.


• Cycle to Work & Paid volunteering day.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you, you’ll act with purpose and have an impact through your everyday actions, and you’ll be able to thrive in your own way.

Ready to be part of something greater? Apply today!