Security Qualys Analyst

HR Ways; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A multinational SaaS firm located in Southampton is seeking a Subject Matter Expert (Support & Ops) to ensure quality compliance in resolving escalated incidents. The ideal candidate will have over 5 years of experience, strong communication skills, and proficiency in Qualys and SOC concepts. This hybrid role involves mentoring, stakeholder engagement, and data analysis to enhance customer satisfaction and operational effectiveness.

Qualifications

• 5+ years of experience in IT service management or SOC operations.
• Strong understanding of incident management and escalation processes.
• Proficient in executing root-cause and trend analysis.

Responsibilities

• Ensure timely resolution and quality compliance of escalated incidents.
• Conduct mentoring sessions and create standard operating procedures.
• Validate change order implementation plans and support operational readiness.
• Engage in customer meetings to drive positive feedback.
• Prepare reports on performance insights for business stakeholders.

Skills

Qualys and SOC concepts

Incident management

Analytical skills

Communication skills

Documentation standards

Information Security – Vulnerability Management

Job description

Client Introduction

The company is a multinational Sweden SAAS product-based firm.

Company Strength

100+

Job Summary

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring timely resolution of escalated incidents while maintaining quality compliance as per service level agreements (SLAs). This position is essential for enhancing customer satisfaction and operational efficiency through expert analysis, mentoring, and effective communication with stakeholders.

Key Responsibilities

• Ensure timely resolution and quality compliance of escalated tickets and incidents using Qualys and SOC tools, adhering to agreed SLAs and maintaining high standards of service delivery.
• Conduct mentoring sessions for administrators and team members, create standard operating procedures (SOPs), and maintain comprehensive documentation to promote knowledge sharing and operational excellence.
• Validate change order implementation plans and ensure human‑error compliance while actively participating in capacity‑planning discussions to support operational readiness.
• Drive positive customer feedback and satisfaction by engaging in customer meetings, understanding challenges faced, and providing solutions to enhance service delivery.
• Validate and analyze data through root‑cause analysis and trend analysis, preparing reports to present performance insights and recommendations to key business stakeholders.

Skill Requirements

• Strong understanding of Qualys and SOC concepts, tools, and best practices.
• Proficient in incident management and escalation processes.
• Excellent analytical skills with the ability to perform root‑cause and trend analysis.
• Strong communication skills to effectively liaise with stakeholders and present findings.
• Familiarity with documentation standards and knowledge‑sharing practices.
• Skill (Primary) Information Security – Vulnerability Management – Tools

Certification

• Relevant certifications in IT service management or SOC operations are optional but valuable.

Other Details

• Work mode: Hybrid
• Location: Southampton
• Nature of employment: 6 months contractual (possibilities of extension)
• Working days: Monday – Friday
• Experience: 5+ years

About HR‑Ways

HR Ways is an award‑winning technical recruitment firm helping software houses and IT product companies internationally and locally to find IT talent. HR Ways is engaged by 300+ employers worldwide ranging from the world’s biggest SaaS companies to the most competitive startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp channel at https://shorturl.at/983azto to stay updated or visit www.hrways.co to know more.