Security Process Improvement Coordinator

AJ Group Services Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A security services company in South Kensington is looking for a proactive Security Process Improvement Coordinator. This role involves managing daily operations for the Security Team, troubleshooting workflow challenges, and implementing processes to enhance efficiency. The ideal candidate will possess strong knowledge of Planon and MS Outlook, with proven experience in process improvement. This position requires excellent problem-solving skills and the ability to work in a fast-paced environment, ensuring compliance with security policies.

Qualifications

• Proven experience in process improvement and operations administration ideally in a facilities or security environment.
• Ability to work independently and collaboratively in a fast-paced, onsite environment.
• A proactive, 'can-do' attitude and commitment to continuous improvement.

Responsibilities

• Manage daily activities of the Security Team ensuring smooth operations.
• Identify inefficiencies and implement streamlined processes.
• Troubleshoot operational challenges and find sustainable solutions.
• Oversee the issuing and management of security passes.
• Work with management to implement new procedures.

Skills

Knowledge of Planon

Microsoft Outlook

Problem-solving skills

Attention to detail

Strong communication skills

Job description

Overview

Security Process Improvement Coordinator – We are seeking a proactive and highly organised Security Process Improvement Coordinator to support our Security Team at South Kensington. This hands-on role is ideal for someone who thrives in a dynamic environment, can troubleshoot day-to-day issues, and is passionate about improving processes to enhance team efficiency and service delivery.

The successful candidate will act as a central coordination point for the team—resolving workflow challenges, managing operational processes, and identifying opportunities for improvement. This is a key role for someone who enjoys “firefighting” operational problems while driving smarter, more efficient ways of working.

Responsibilities

• Operational Coordination: Manage and coordinate the daily activities of the Security Team, ensuring smooth operations and clear communication across all stakeholders.
• Process Improvement: Review current administrative and operational practices; identify inefficiencies and implement streamlined processes that enhance productivity and service delivery.
• System Management: Use and maintain systems such as Planon, Outlook, and shared mailboxes to manage workflows, calendars, and communications effectively.
• Issue Resolution ("Firefighting"): Troubleshoot operational challenges as they arise—finding practical, sustainable solutions to improve workflow and reduce repetitive issues.
• Access Control Management: Oversee the issuing and management of security passes and access cards, ensuring compliance with security policies and procedures.
• Process Implementation: Work closely with management to introduce new procedures and ensure successful implementation ("parachuting in" to support process rollouts where needed).
• Continuous Improvement: Champion a culture of continuous improvement within the team—encouraging feedback, innovation, and smarter working practices.

Skills and Experience

• Strong working knowledge of Planon, Microsoft Outlook, and general IT tools (including managing shared mailboxes, forwarding rules, and calendars).
• Proven experience in process improvement, workflow coordination, or operations administration (ideally within a facilities or security environment).
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and collaboratively in a fast-paced, onsite environment.
• Exceptional organisational skills with keen attention to detail.
• Strong communication skills, both written and verbal.
• A proactive, “can-do” attitude and a commitment to continuous improvement.

Working Environment

• Based onsite in South Kensington (SW7).
• Working pattern: 5 days out of 7, including some weekend or evening coverage as required.