Security Operator (Shift Worker)

Lloyds Banking Group; City of Edinburgh; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous pension (up to 15%)

Annual bonus

Share schemes

Flexible benefits (discounted shopping

Wellbeing initiatives & parental leave

Job summary

Lloyds Banking Group is seeking a Security Operator (Shift Worker) based in Edinburgh. The role focuses on monitoring alarms, coordinating responses, and supporting access control across our physical security operations centre.

You will handle incident responses, equipment issues, and guidance via phone and email, working 24/7 in a 100% office-based setting. The position includes a generous benefits package and opportunities to contribute to continuous security improvements.

Qualifications

• Excellent customer service and communication skills.
• A proactive and self-motivated individual, with a drive to achieve both individual and team objectives.
• Strong relationship-building skills, enabling you to work effectively with colleagues, suppliers and external partners.
• A continuous improvement mindset, always looking for ways to enhance processes, services and customer experience.
• Excellent attention to detail, with the ability to work accurately in a fast-paced environment.
• Resilience under pressure, with the ability to remain calm, assess risks, adapt to changing priorities and make sound decisions when responding to incidents.

Responsibilities

• Monitor security alarms and coordinate effective responses to incidents.
• Diagnose and resolve security equipment issues, escalating to engineers where required.
• Provide expert guidance and support through telephone and email communications.
• Manage and support access control systems, ensuring processes are followed.
• Investigate issues, identify solutions, and maintain high levels of accuracy and attention to detail.
• Review playbooks, recommending improvements to enhance security services and performance.

Skills

Customer service

Communication

Relationship building

Continuous improvement

Attention to detail

Resilience under pressure

Job description

JOB TITLE: Security Operator (Shift Worker)

SALARY: £28,776 + £625 shift allowance per month

LOCATION(S): Edinburgh

HOURS: Permanent, Shift Pattern

WORKING PATTERN: Due to the nature of this role it is 100% office based.

What you'll be doing:

Join our Physical Security Operations Centre and play a vital role in keeping our colleagues, customers and premises safe.

Operating 24 hours a day, 7 days a week, our team provides essential security support across the Group.

As a Security Operations Specialist, you'll use your expertise to monitor alarms, respond to incidents, manage access control requests, and provide guidance on security procedures. You'll work closely with colleagues, suppliers and emergency services to coordinate effective responses to security events, while also helping to resolve security equipment issues remotely or arranging engineer support when required.

Alongside day-to-day operations, you'll contribute to continuous improvement initiatives, maintain quality standards, and support the development of processes and procedures that improve our security services.

In this role you'll:

• Monitor security alarms and coordinate effective responses to incidents
• Diagnose and resolve security equipment issues, escalating to engineers where required
• Provide expert guidance and support through telephone and email communications
• Manage and support access control systems, ensuring processes are followed
• Investigate issues, identify solutions, and maintain high levels of accuracy and attention to detail
• Review playbooks, recommending improvements to enhance security services and performance.

Why join us?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we're looking for?

• Excellent customer service and communication skills, capable of confidently providing support over the phone and online
• A proactive and self-motivated individual, with a drive to achieve both individual and team objectives
• Strong relationship-building skills, enabling you to work effectively with colleagues, suppliers and external partners
• A continuous improvement mindset, always looking for ways to enhance processes, services and customer experience
• Excellent attention to detail, with the ability to work accurately in a fast-paced environment
• Resilience under pressure, with the ability to remain calm, assess risks, adapt to changing priorities and make sound decisions when responding to incidents.

And any experience of the following would be great:

• Previous experience in a similar role would be beneficial however not essential as training is provided.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you'll learn and thrive?