Security Operations Manager - Retail Excellence

Mitie Group plc.; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A security services provider in Norwich is looking for a Security Operations Manager to lead a team, ensuring the delivery of high-quality security services across retail locations. The ideal candidate will possess strong organisational and leadership skills, along with a proven background in customer service and knowledge of physical security technologies. This role involves managing a designated portfolio, conducting training, and maintaining safety standards to meet contractual obligations.

Benefits

Opportunity for professional development

Training provided for SIA licence

Competitive salary package

Qualifications

• Proven experience in delivering high-quality customer service.
• Strong understanding of Service Level Agreements (SLAs).
• Excellent organisational and time management skills.

Responsibilities

• Manage a designated portfolio of retail stores effectively.
• Conduct regular visits to establish relationships with store management.
• Deliver results that meet or exceed budgetary and service delivery targets.

Skills

Organisational skills

Customer service

Team collaboration

Analytical skills

Communication skills

Education

Full UK driving licence

Current frontline SIA licence

Tools

CCTV systems

Access control systems

Data analysis tools

Job description

A security services provider in Norwich is looking for a Security Operations Manager to lead a team, ensuring the delivery of high-quality security services across retail locations. The ideal candidate will possess strong organisational and leadership skills, along with a proven background in customer service and knowledge of physical security technologies. This role involves managing a designated portfolio, conducting training, and maintaining safety standards to meet contractual obligations.