Security Operations Manager - Retail Excellence

Mitie Group plc.; Great Chesterford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading security services provider is seeking a Security Operations Manager based in the United Kingdom to oversee a portfolio of retail stores. The successful candidate will ensure delivery of high-quality security services and promote the brand. Responsibilities include managing personnel, compliance with legal obligations, and maintaining strong relations with clients. Prior security management experience is essential, along with an SIA licence. Competitive compensation offered.

Qualifications

• Proven experience in delivering high-quality customer service.
• Ability to establish positive relationships with stakeholders.
• Strong understanding of service level agreements and effective action plans.

Responsibilities

• Manage a portfolio of retail stores, ensuring adequate officer coverage.
• Conduct regular store visits and maintain strong working relationships.
• Oversee recruitment and training of security personnel.

Skills

Organizational skills

Customer service

Analytical skills

Communication skills

Leadership

Time management

Education

SIA Frontline Licence

Full UK driving licence

Tools

CCTV

Access control systems

Job description

A leading security services provider is seeking a Security Operations Manager based in the United Kingdom to oversee a portfolio of retail stores. The successful candidate will ensure delivery of high-quality security services and promote the brand. Responsibilities include managing personnel, compliance with legal obligations, and maintaining strong relations with clients. Prior security management experience is essential, along with an SIA licence. Competitive compensation offered.