Security Operations Manager - Retail Excellence

Mitie Group plc.; Bristol; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading security services provider is seeking a Security Operations Manager in Bristol, UK, to oversee security operations across retail locations. The successful candidate will manage a team of Security Officers, ensure compliance with health and safety regulations, and deliver high-quality services to clients. Applicants should hold a current frontline SIA licence, possess strong organisational and communication skills, and demonstrate a commitment to customer service excellence. This role offers an opportunity to make a significant impact in security operations.

Benefits

Continuous professional development

Team-building events

Employee recognition programs

Qualifications

• Proven experience in delivering high-quality customer service.
• Hold and maintain a current frontline SIA licence.
• Capable of conducting thorough investigations.
• Strong analytical and numeracy skills.
• Confident and polished appearance.

Responsibilities

• Oversee the delivery of security services across retail stores.
• Conduct regular visits to maintain relationships with management.
• Manage and develop a team of Security Officers.
• Ensure compliance with health and safety regulations.
• Proactively manage recruitment to fill vacancies.

Skills

Excellent organisational skills

Strong communication skills

Customer service experience

Analytical skills

Team leadership

Flexibility in working hours

Education

Current frontline SIA licence

Full UK driving licence

Tools

CCTV systems

Access control systems

Job description

A leading security services provider is seeking a Security Operations Manager in Bristol, UK, to oversee security operations across retail locations. The successful candidate will manage a team of Security Officers, ensure compliance with health and safety regulations, and deliver high-quality services to clients. Applicants should hold a current frontline SIA licence, possess strong organisational and communication skills, and demonstrate a commitment to customer service excellence. This role offers an opportunity to make a significant impact in security operations.