Security & Operations Manager | LOOKFANTASTIC Store

THG; Trafford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Security & Operations Manager for their Altrincham store. The successful candidate will manage security responsibilities while assisting with operational tasks such as stock replenishment and maintaining store standards. Experience in retail or security is preferred, along with strong communication skills and an SIA licence. This hybrid role offers benefits including enhanced leave and wellbeing support.

Benefits

Access to bespoke development programmes

25 days annual leave plus bank holidays

State-of-the-art on-site gym

Up to 50% staff discount on THG brands

Qualifications

• Experience in retail or security preferred.
• Capable of performing manual handling tasks.
• Proactive 'can-do' attitude.

Responsibilities

• Act as a visible security presence.
• Respond promptly to incidents following procedures.
• Assist with stock replenishment and ensure store standards.

Skills

Previous experience in a retail or security environment

Strong awareness of safety, security, and loss prevention principles

Excellent communication and customer service skills

Ability to remain calm under pressure

Flexible and team-oriented

Education

SIA licence, Security or Door Supervisor

Job description

Overview

We have a new exciting full-time role within our Look Fantastic Store, located in Altrincham town centre. This role is a hybrid role that combines traditional security duties-such as loss prevention, monitoring, and incident response with operational responsibilities including stock replenishment, merchandising, and maintaining our excellent store standards. As Security & Operations Manager, you’ll:

Responsibilities

• Act as a visible and approachable security presence to deter theft, antisocial behaviour, other unwanted activity and safety risks
• Front line Security duties including all visitor and contractor controls
• Take responsibility for the presentation, cleanliness and safety of all the areas of the premises
• Respond promptly to incidents, following store procedures for theft, emergencies, or health and safety concerns
• Support investigations, prepare incident reports, and liaise with management and law enforcement when required
• Ensure compliance with all company retail security policies and procedures, including access control and cash handling procedures
• Assist with stock replenishment & security tagging, ensuring shelves are fully stocked, neatly presented, and accurately labelled
• Support goods‑in processes, including unloading deliveries, stock rotation, and back‑of‑house / stockroom organisation
• Maintain store cleanliness and ensure customer‑facing areas meet visual merchandising standards
• Provide exceptional customer service – assisting customers, guiding them to products, and supporting the overall shopping experience
• Support operational tasks during peak trading hours, seasonal changes, or promotional events
• Promote a culture of vigilance and safety among members
• Liaise with other departments, including our Global Security Operations Centre (GSOC) to drive positive security standards

Qualifications & Requirements

• Previous experience in a retail or security environment preferred
• SIA (Security Industry Authority) licence, Security or Door Supervisor
• Strong awareness of safety, security, and loss prevention principles
• Excellent communication and customer service skills
• Ability to remain calm under pressure and respond effectively to incidents
• Physically capable of performing manual handling and stock movement tasks
• Flexible and team‑oriented, with a proactive “can‑do” attitude
• The successful candidate will be a store keyholder, required to both open and close the store inline with business needs
• Flexibility to work weekends, evenings, and public holidays inline with business requirements

EEO Statement

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Benefits & Perks

Career Development

• Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us.
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face‑to‑face and virtual appointments with our in‑house GP.
• Access our in‑house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State‑of‑the‑art on‑site gym.
• Access to our on‑site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
• Access to on‑site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.