Security Operations Manager

Mitie Group plc.; Royal Tunbridge Wells; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities management company in Royal Tunbridge Wells is seeking an experienced manager. You will ensure operational compliance with contractual obligations while fostering strong relationships with clients and staff. The ideal candidate will have a minimum of £3M management experience, excellent communication skills, and a motivation for success. This role emphasizes health and safety compliance and requires direct client interaction, making strong interpersonal skills essential.

Qualifications

• Previous management experience in a contract value of £3M minimum.
• Demonstrated good communication skills, verbally and electronically.
• Ability to manage, support, and coach team members.

Responsibilities

• Ensure operational contract compliance with KPIs and SOPs.
• Act as direct point of contact for the client in absence of managers.
• Control site operational team and support management team.
• Ensure compliance with health and safety policies.

Skills

Management experience

Communication skills

PC skills

Coaching skills

Motivation and determination

Approachability

Change management

Job description

Job objectives and responsibilities

• Operational contract compliance in line with the KPI's, AI's and SOP
• Development and maintenance of customer / staff relationships
• Compliance to all business processes and improvement
• Ensuring best service for the customer
• HR accountability
• P&L control
• Utilising company support functions where appropriate and required

Main duties

• Adherence to Agreed Procedures, BCP and ERP
• Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager
• Control of site operational team
• Ensuring all contractual and additional work are fully staffed with the correct trained personell.
• Supporting the Regional Management Team.
• Ensuring compliance to Mitie health and safety policy
• Liaison with external authorities

Person Specification

• Previous management experience in region of contract value of £3M minimum
• Ability to demonstrate good communication skills, both verbally and electronically
• Ability to manage, develop, support and coach
• Excellent PC skills
• Highly motivated and determined
• Approachable and engaging at all levels
• Change management experience at a senior level

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's and Clients information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents