Security Operations Manager

Manchester Arndale; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in the City of London is looking for a skilled individual to lead operational delivery of their contracts. The key responsibilities include ensuring quality service, developing team performance, and maintaining compliance with standards. The ideal candidate will be a strong people leader, proactive in addressing issues, and capable of managing time effectively in a fast-paced environment. This role offers opportunities for professional growth and a supportive work environment.

Qualifications

• Right to work in the UK is required.
• Ability to manage time effectively in a fast-paced environment.
• Proactive in addressing problems and responsibilities.

Responsibilities

• Ensure service quality and performance across all contracts.
• Lead operational delivery and compliance with standards.
• Motivate and develop team members for high performance.

Skills

Organizational skills

Time management

People leadership

Problem-solving

Flexibility

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Monday to Friday with involvement in a management weekend rotation.

Key Responsibilities:

• Take day-to-day accountability for service quality and performance across all contractual elements within the assigned area.
• Lead the operational delivery of the contract, ensuring full compliance with contractual, statutory, and company standards.
• Act as an on-site authority for operational matters, owning issues to resolution rather than escalating without action.
• Lead, motivate, and develop the team, setting clear expectations and holding individuals accountable for performance and conduct.
• Implement and enforce quality control and assurance processes to ensure consistently high standards of service delivery.
• Manage resources effectively to deliver required outcomes within agreed budgets, identifying efficiencies where appropriate.
• Respond professionally and proportionately to client requirements, maintaining a solutions-focused, service-led approach.

About You:

• You have the right to work in the UK.
• You are highly organised, able to prioritise competing demands, and manage time effectively in a fast-paced operational environment.
• You demonstrate personal ownership of your area, taking responsibility for outcomes and addressing problems proactively.
• You lead with integrity, professionalism, and discretion, maintaining confidentiality at all times.
• You are an effective people leader who supports, develops, and challenges colleagues to achieve high standards.
• You are adaptable and flexible, able to respond to changing operational and customer needs without compromising standards.
• You are willing to travel between sites as required to meet business needs.
• You are prepared to be hands‑on when necessary, supporting your team to maintain service continuity.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.