Security Operations Administrators

MAN Commercial Protection; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services provider in West Midlands seeks a full-time Security Operations Administrator to join their Head Office Team. The role involves managing a high volume of calls, assisting colleagues with operational processes, and ensuring compliance with health & safety regulations. Candidates should possess excellent communication skills, a passion for customer service, and a checkable work history. The position offers flexible shift patterns and various employee benefits including training and discounts.

Benefits

In-house training in CCTV and First Aid

Free IPSA membership

High Street Discount Scheme

Access to 24-hour counselling helpline

Double pay on Bank Holidays

Full training and uniform provided

Qualifications

• Experience in the security industry would be advantageous but not essential.
• Call centre / Helpdesk experience advantageous.
• Experience using a time and attendance or workforce management system.
• Knowledge of MS Office, Excel and Outlook advantage but not essential.
• Experience of working on the telephones is essential.

Responsibilities

• Manage a high volume of calls from colleagues and customers.
• Assist colleagues across the UK with booking on/off processes.
• Ensure health & safety or HR issues are escalated.
• Problem solve by liaising with contract managers.
• Maintain and sustain an updated knowledge of company operations.

Skills

Customer service orientation

Excellent communication skills

Time management

Competent computer skills

Ability to work independently

Education

5-year checkable work/education history

Tools

MS Office

Timegate or similar software

Job description

MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.

Shift pattern: 4 on 4 off 12 hour day shift.

Shift timings will be: 06:30-18:30.

Payrate: £13.50ph

Main Responsibilities:

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner. Report writing/completing incident forms
• Assisting colleagues across the UK with booking on/off processes
• Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
• Ensure any health & safety or HR issues are escalated accordingly
• Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
• Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
• Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
• Maintaining and sustaining an updated knowledge of all aspects of the company.

The ideal candidate will:

• Be passionate about delivering excellent customer service and have experience of a workforce management system. Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
• Have excellent communication skills. Be able to work within a team as well as on their own and unsupervised
• Possess excellent communication and IT systems skills
• Can work under pressure whilst maintaining a positive attitude. Have good time management skills
• Be able to work shift patterns and provide flexibility, where required

Qualifications and experience:

• Experience in the security industry would be advantageous but not essential
• Call centre / Helpdesk experience advantageous
• Experience using a time and attendance or workforce management system
• Knowledge of MS Office, Excel and Outlook advantage but not essential
• Experience of working on the telephones essential
• Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
• SIA DS and CCTV are advantageous but not essential as training can be provided

Skills required.

• A valid SIA SG or DS Licence (CCTV Licence is advantageous but not essential as training will be provided)
• Competent computer skills with a good knowledge of computer systems. Excellent communication skills
• Ability to create comprehensive incident reports
• Ability to work independently and as part of a team. Happy to help others attitude!
• A 5-year checkable work/education history is required

Benefits:

• Access to in-house training CCTV and First Aid. Free International Professional Security Association (IPSA) membership
• Perks at Work High Street Discount Scheme
• Access to 24-hour counselling helpline through IPSA. Access to 24-hour legal helpline through IPSA
• Double pay on Bank Holidays. Overtime available on request
• Full training provided along with full uniform and free parking

If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!