Security Officer | The Christie NHS Foundation Trust

The Christie NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading healthcare organization in Manchester is seeking a Security Officer to provide a safe environment for patients, visitors, and staff. Responsibilities include operating CCTV and access control systems, portering duties, and managing switchboard activities. Candidates should possess excellent customer service skills and the ability to handle emergencies effectively. The role offers a competitive pay band and a rotating shift pattern.

Benefits

29 days leave plus 8 bank holidays

Shift enhancements for nights and bank holidays

Qualifications

• Applicants should be smart, flexible, reliable, decisive, and show initiative.
• Ability to communicate effectively and calm distressed individuals.

Responsibilities

• Protect people and property, detect and prevent crime.
• Undertake portering and car park duties.
• Manage switchboard activities outside standard hours.

Skills

Excellent customer service skills

Flexibility

Reliability

Ability to handle challenging situations

Job description

Job Overview

Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services.

Key Duties

• Protect people and property, detecting and preventing crime including operating and controlling an access control, CCTV, and key control systems.
• Undertake full range of portering duties and responsibilities.
• Undertake full range of Car Park duties and responsibilities.
• Carry out switchboard activities outside standard working hours (Mon‑Fri 20:00‑06:00, Sat‑Sun 20:00‑08:00) and respond to routine enquiries from patients, patient representatives, visitors, contractors, the public and staff.
• Deal with challenging patients, visitors and staff (smokers, abuse issues, car‑park incidents, vagrants, unwelcome visitors) using the trust’s violence and abuse management policy.
• Work to the site instruction.
• Supervision: a team of 4 (1 supervisor, 4 guards) must be present; individuals may take on different roles during a shift.

Personal Attributes

Applicants should be smart, flexible, reliable, decisive and show initiative in all situations. Excellent customer service skills are essential.

Remuneration & Working Hours

• Pay Band 3: £24,937 plus enhancements for nights, bank holidays and weekends.
• Annualised hours – 29 days leave plus 8 bank holidays.
• Shift pattern: 24/7/365, 12‑hour day and 12‑hour night shifts rotating on a 5‑week rolling rota.

Responsibilities

1. Communication and Relationship Skills

Receive, interpret and exchange routine information and documentation. Provide clear routine information, advice, instructions and training to groups using tact and persuasive skills. Communicate and calm violent or distressed people professionally, liaise with outside agencies (fire, police, ambulance), and ensure contractors log in/out and are advised of trust protocols.

2. Knowledge, Training & Experience

Follow training to understand working controls, procedures and policies. Keep up to date with changes, maintain detailed knowledge of safety controls, hospital layout, equipment, manual handling, driving skills, and security restraint procedures.

3. Analytical & Judgmental Skills

Review, interpret and appreciate information and data. Make judgments and decisions across a range of facts, including staff performance and shortages. Analyse and investigate incidents, resolve issues and distribute results.

4. Planning & Organisational Skills

Plan and organise straightforward tasks and programmes, including crime prevention measures and maintenance requirements. Manage documentation in line with trust policy and operational procedures.

5. Physical Skills

Maintain all security, switchboard, portering, stores and car‑park related activities. Use manual dexterity for CCTV and access control systems, manipulate fine tools, handle trolleys, wheelchairs and beds, drive for short periods, and log complaints and incidents.

6. Responsibility for Patient/Client Care

Provide a safe and secure environment, portering service to patients and advice to all parties during incidents and emergencies.

7. Responsibility for Policy/Service Development

Comply with and help develop all related controls, ensure standards are followed, contribute to quality initiatives and attend required training.

8. Responsibility for Financial & Physical Resources

Secure ad‑hoc cash collections, lost property and assets following policies and procedures. Maintain physical equipment and use it safely.

9. Responsibility for Human Resources

Participate in career development, support induction and supervision of less experienced colleagues.

10. Responsibility for Information Resources

Maintain accurate electronic and physical records, preserve evidence for the trust’s controls and report to supervisors.

11. Responsibility for Research & Development

Undertake surveys or audits and participate in external/internal audit reviews.

12. Freedom to Act

Act independently within legislation, trust and departmental policies, and provide guidance on issues independently.

13. Physical Effort

Work across the trust base and treatment centres. Move patients, equipment, furniture, waste and ancillary items as required; maintain contingency plans and perform controlled restraint where necessary.

14. Mental Effort

Maintain concentration in unpredictable situations, such as surveillance of incidents on CCTV screens.

This job description is not a complete list of duties but provides a general indication of the work undertaken and may vary as NHS priorities change. Significant changes will be made only after discussion with the post holder.

PLEASE REFER TO THE JOB DESCRIPTION FOR A FULL LIST OF DUTIES.

This advert closes on Tuesday 9 Dec 2025.