Security Officer - Support

Mitie Cleaning & Hygiene Services; Nottingham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Flexible benefits choices

MiDeals discounts

Life cover

Job summary

Mitie Cleaning & Hygiene Services seeks a security professional to protect client sites and assets by following Assignment Instructions and staying compliant with UK law. You will deliver services that meet KPIs and SLA requirements, with ongoing training to support self-development.

The role requires holding a front-line SIA license (security guarding or door supervision) and is subject to ongoing licensing renewals and statutory training as contractually required.

Qualifications

• Previous security experience.
• SIA license (front-line) required.
• SC clearance desirable.

Responsibilities

• Protect the customer’s property, people and assets per published Assignment Instructions and changes.
• Meet or exceed KPIs/SLA for the contract through accountable service delivery.
• On-site tasks to comply with policies, UK law and regulatory requirements.

Skills

Security experience

SIA License

SC Clearance desirable

Job description

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What We Are Looking For

• Previous Security Experience
• SIA License
• SC Clearance desirable

Benefits

• Virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home.
• Financial wellbeing assistance through our Salary Finance scheme, e.g. access 50% of earned pay before payday for a small fee, offering competitive loans.
• Flexible benefits platform, Choices, to customise benefits such as dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more.
• Access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform, and a cycle-to-work scheme.
• Life cover being the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants.
• Save-as-you-earn scheme and Mitie Matching Share Plan – you could even be awarded free shares in Mitie.
• Mitie Stars recognitions – cash prizes up for grabs each month and at the end of the year a chance to scoop a top prize of £10,000.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

About Mitie

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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