Security Officer | NTH Solutions

North Tees and Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A health service provider in Tees Valley is looking for a Security Officer. This permanent position involves maintaining safety across hospital sites. Candidates receive full training, though prior security experience is desirable. Excellent communication and problem-solving skills are essential, along with a willingness to obtain an SIA Door Supervisor Licence. Join a supportive team and enjoy competitive benefits, including annual leave and professional development opportunities.

Benefits

Competitive annual leave allowance

Enhanced pay for night shifts

Training and development opportunities

Supportive workplace

Access to health initiatives

Qualifications

• Experience working with the general public.
• Excellent written and verbal communication skills.
• Ability to remain calm in challenging situations.
• Confidence to work independently.

Responsibilities

• Respond quickly to assistance calls during emergencies.
• Monitor CCTV and report incidents.
• Conduct patrols of hospital sites.
• Manage staff IDs and access cards.
• Write incident reports in the system.

Skills

Communication skills

Problem-solving

Critical thinking

Calm under pressure

Education

SIA Door Supervisor Licence (or willing to obtain)

Job description

We are seeking a Security Officer to join our team on a permanent basis, working across all North Tees & Hartlepool NHS hospital sites. This is a fantastic opportunity to become part of a supportive, inclusive team and play a vital role in helping us provide a safe, high quality and welfare‑focused security service within our hospitals.

Full training will be provided, so while Security experience is an advantage, it is not essential. Applicants must already hold, or be willing to work towards, an SIA Door Supervisor Licence.

Responsibilities

• Respond quickly to calls for assistance, including situations involving personal safety, suspected crime or fire alarms.
• Monitor CCTV and report or investigate incidents in line with procedures.
• Carry out internal and external patrols of hospital sites, including car parks and buildings.
• Manage staff ID badges, access cards and departmental keys.
• Write clear and accurate incident reports on the Inphase reporting system.
• Assist patients, visitors and staff with directions, information and general enquiries.
• Record and manage lost property.
• Provide evidence or witness statements where required.
• Lock/unlock buildings and departments on a daily basis.
• Work under the guidance of the Head of Security, taking responsibility and initiative during shifts.

Qualifications

• Experience working with the general public.
• Excellent communication skills (written and verbal).
• Ability to remain calm, professional and decisive in fast‑paced or challenging situations.
• Confidence working independently and as part of a team.
• Strong problem‑solving and critical‑thinking skills.
• Willingness to hold, or work towards, an SIA Door Supervisor Licence.

Benefits

• Competitive annual leave allowance (starting at 28 days per year, pro‑rated) plus bank holidays.
• Enhanced pay for night shifts.
• Training and development opportunities to support your personal and professional growth.
• Supportive and inclusive workplace.
• Access to health and well‑being initiatives.

About Us

NTH Solutions is a wholly owned subsidiary of North Tees and Hartlepool NHS Foundation Trust, established in April 2018 to provide estates, facilities and support services. Our main priority is to provide safe and high‑quality care to our patients every day. We are looking to employ honest, dedicated individuals to join our team, recruiting for values to ensure we deliver exceptional patient care and experience.