Security officer- Night Shift

Mitie Group plc.; Greater London; On-site; GBP 33,000 - 36,000; Full time

Job summary

Mitie Group plc. is seeking an experienced Retail Security Officer to join the team at Westfield London. This full-time role operates on a 4 on / 4 off night shift with a pay rate of £15.55 per hour.

You will protect property and people, meet security KPIs, and complete required licences and training as part of on-site operations. Compliance with UK law and proactive incident reporting are essential to maintain service quality.

Qualifications

• Previous security experience required.
• SIA licence required.
• Attend court hearings and demonstrate professionalism to protect Mitie and Westfield reputation.
• Proficient in using conflict resolution to manage workplace situations.

Responsibilities

• Protect property, people and assets per AI's and site instructions.
• Deliver results meeting KPIs/SLAs and support contract retention.
• Complete required competency training and renew licences on schedule.
• Comply with UK law, policies, and safety requirements on site.
• Maintain incident notebooks and report all incidents promptly.
• Call emergency services and reporting centre when needed.

Skills

Security experience

SIA licensing

Communication

Conflict resolution

Job description

We are looking for an experienced Retail Security Officer to join our team at Westfield London. We have a full‑time vacancy available, working on a 4 on / 4 off shift pattern, night only. The pay rate for this position is £15.55 per hour.

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License
• Attend ‘court hearings' and demonstrate professionalism when relaying evidence, ensuring the reputation of both Mitie and Westfield are safeguarded.
• Utilising conflict resolution to diffuse difficult situations that may arise within the workplace.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Report actual and suspected security incidents;