Security Officer

Mitie Cleaning & Hygiene Services; Swindon; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Site induction and training on local?y

Learning and development opportunities

20% staff discount

Free SIA licence renewal

28 days' annual leave

Pension

Full uniform

24/7 Virtual GP

Cycle to Work Scheme

Discounts with selected companies

Overtime opportunities

Supportive management network

Paid breaks

Job summary

Mitie is seeking an experienced Security Team Leader to support the Security Manager at B&Q's Swindon Distribution Centre. You will lead security officers, coordinate daily activities and manage inspections, risks and incidents with a proactive approach.

The role requires strong leadership, investigation experience, and proficient use of MS Office tools. A five-year work history and clear communication are essential for success in this position.

Qualifications

• Experience supervising or leading a security team with responsibility in a manager's absence.
• Practical investigation experience including evidence gathering, interviews and written reporting.
• Experience conducting recruitment interviews and assessing candidates.
• Confident working knowledge of Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Strong written and verbal communication skills with high attention to detail.

Responsibilities

• Lead, support and supervise security officers, setting clear expectations for conduct, performance, presentation and customer service.
• Deputise for the Security Manager, coordinating daily activity and acting as a point of contact for the team and client.
• Support rota planning, holiday management, absence monitoring and staffing cover, maintaining accurate records in relevant systems.
• Support recruitment through candidate interviews, assessments, onboarding and induction.
• Deliver team briefings, toolbox talks and coaching, ensuring site procedures and responsibilities are understood.
• Address performance or conduct concerns promptly and escalate as required.

Skills

Security team leadership

Investigation skills

Recruitment interviewing

Communication

Time management

Attention to detail

Education

Tools

Excel

Outlook

Word

PowerPoint

Job description

Role

Team Leader

Location

B&Q Swindon Distribution Centre, Swindon, SN3 4QS

Pay

£13.21 per hour

Day shifts, Monday to Friday, with flexibility to meet operational requirements

About The Role

Mitie is looking for an experienced, organised and proactive Security Team Leader to support the Security Manager at B&Q's Swindon Distribution Centre.

Better places, thriving communities.

Your Responsibilities

• Lead, support and supervise security officers, setting clear expectations for conduct, performance, presentation and customer service.
• Deputise for the Security Manager, coordinating daily activity and acting as a point of contact for the team and client.
• Support rota planning, holiday management, absence monitoring and staffing cover, maintaining accurate records in the relevant workforce systems.
• Support recruitment through candidate interviews, assessments, onboarding and induction.
• Deliver team briefings, toolbox talks and coaching, ensuring officers understand site procedures and their responsibilities.
• Address performance or conduct concerns promptly and professionally, supporting formal processes within your authority and escalating to the Security Manager or HR where required.

Investigations and incident management

• Conduct and support investigations into security incidents, losses, procedural breaches and employee matters.
• Carry out structured investigation interviews, take accurate meeting notes and obtain clear, factual accounts.
• Review CCTV, incident reports and other relevant evidence, maintaining confidentiality and appropriate evidence handling.
• Produce clear investigation reports, evidence summaries and recommendations for management review.
• Check that incidents are recorded accurately in Merlin and other relevant systems, with appropriate escalation and follow-up.
• Respond calmly to incidents and emergencies, coordinating the security response in line with site procedures.

Operational security and compliance

• Oversee daily security activity across gatehouse, access control, visitor management, patrols, searches and CCTV operations.
• Ensure officers follow assignment instructions, risk assessments, search procedures and health and safety requirements.
• Monitor the appropriate use of site security systems and equipment, reporting faults and following through on corrective action.
• Maintain effective shift handovers so outstanding incidents, risks and actions are communicated across the team.
• Support audits, compliance checks and reviews of site procedures, training records and operational documentation.
• Build effective working relationships with B&Q, GXO, contractors and other site stakeholders.

Administration, reporting and improvement

• Maintain Excel spreadsheets and trackers covering staffing, training, incidents, compliance and performance.
• Prepare professional reports, correspondence, meeting notes and procedural documents using Microsoft Word.
• Manage emails, calendars, meeting arrangements and follow-up actions through Microsoft Outlook.
• Create and deliver briefings, training materials and presentations using Microsoft PowerPoint.
• Support the preparation of KPI information and client meeting updates, identifying trends and areas for improvement.
• Keep records accurate, organised, confidential and up to date.
• Attend H&S briefings and client site briefings.

What You Will Bring

Essential experience and skills

• Previous experience supervising or leading a security team, with the confidence to take responsibility in a manager's absence.
• Practical investigation experience, including evidence gathering, investigation interviews and written reporting.
• Experience conducting recruitment interviews and assessing candidates.
• Confident working knowledge of Microsoft Office, including:
• Excel: creating and maintaining spreadsheets, using formulas, sorting and filtering data, and producing clear summaries.
• Outlook: managing professional correspondence, calendars and meetings.
• Word: producing well-structured reports, letters, meeting notes and procedures.
• PowerPoint: preparing clear presentations, briefings and training materials.
• Strong written and verbal communication skills, with excellent attention to detail.
• The ability to prioritise competing demands, meet deadlines and follow actions through to completion.
• Sound judgement, discretion and a professional approach to sensitive information and employee matters.
• A fair, approachable leadership style and the confidence to challenge poor standards constructively.
• A five-year checkable employment history, with supporting information for periods of unemployment, self-employment or education.

Desirable Experience

• Supervisor experience within a distribution centre, logistics, warehousing or another busy operational environment.
• Experience supporting absence, performance, disciplinary or other employee relations processes.
• Experience using digital reporting systems, workforce scheduling systems and electronic visitor management systems.
• Experience preparing KPIs, supporting audits and contributing to client meetings.
• Relevant leadership, investigation or security qualifications.

SIA licensing requirement

Security Guarding / Door Supervisor / CCTV (Desirable)

What We Offer

• Site induction and training on local systems and procedures.
• Access to learning and development opportunities.
• 20% staff discount, subject to the qualifying period and scheme terms.
• Free SIA licence renewal, subject to eligibility.
• 28 days' annual leave.
• Pension.
• Full uniform.
• 24/7 Virtual GP.
• Cycle to Work Scheme.
• Discounts with selected companies.
• Overtime opportunities.
• A supportive management network.
• Paid breaks.

We are looking for someone who takes ownership, leads by example and follows through. If you have the operational experience, people skills and administrative ability to become a dependable deputy to our Security Manager, we would like to hear from you.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?