Security Officer

Mitie Cleaning & Hygiene Services; Southampton; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Joining bonus

Guaranteed 50 hours per week

20% colleague discount

SIA licence renewal

Training and development

Mitie benefits

Job summary

Mitie Cleaning & Hygiene Services is recruiting a Retail Security Officer for M&S in Southampton. The role focuses on creating a safe, welcoming customer experience while protecting stores and assets. You will be part of a professional security team in a premium retail environment.

We seek confident, customer-focused individuals with prior security experience and a valid SIA license. The role offers a guaranteed 50-hour week, training, and a range of Mitie benefits and career progression

Qualifications

• Previous Security Experience
• SIA License

Responsibilities

• Maintain a safe and secure environment while contributing to the customer journey and wider store experience.
• Create a welcoming and reassuring presence within store.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service at all times.

Skills

Security experience

Education

SIA License

Job description

M&S

Location: M&S, Shirley RP, 231-239 Winchester Road, Southampton, SO16 6TP

Salary - £13.96 per hour

Better places, thriving communities.

Retail Security Officer – M&S

Location: M&S, Shirley RP, 231-239 Winchester Road, Southampton, SO16 6TP

Salary - £13.96 per hour

50 hours per week - Tuesdays to Saturdays - 10am - 8pm shifts

Joining Bonus

We believe great people deserve rewards. That's why new starters who successfully complete their probation in will receive a £200 bonus payment, on top of all the benefits of joining our growing team.

Candidate must have 5 years trackable history in UK.

Creating Safe, Welcoming And Exceptional Store Experiences

AtM&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.

As anM&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.

We are looking for confident, professional and people-focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions. Whether supporting customers, assisting colleagues or responding to incidents, you will play an important role in shaping how people experience our stores.

The role

This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.

You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

This Includes

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de-escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

The type of person we are looking for

We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer-facing environments.

Most Importantly, We Are Looking For Individuals Who Demonstrate

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure
• A genuine desire to help customers and colleagues
• Pride in delivering high standards every day

The M&S Gold Standard and Magic Moments

At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store.

We call these Magic Moments

You will receiveindustry-leading training designed specifically for the M&S environment, helping you develop the confidence, communication skills and professionalism needed to deliver these moments consistently.

What You'll Receive

• Competitive pay, with guaranteed 50 hours per week
• 20% colleague discount, plus complimentary beverages and snacks during your shift
• Full training and ongoing development, including company-funded SIA licence renewal
• Access to industry-leading customer service and retail security programmes
• Career progression opportunities across Mitie and the wider retail security operation
• Employee recognition and reward schemes that celebrate great performance
• A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
• The opportunity to work as part of one of the UK's most recognisable retail brands

More than a security role

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.

If you are professional, people-focused and want to be part of a team delivering a modern, customer-centric approach to retail security, we would love to hear from you.

What We Are Looking For

• Previous Security Experience
• SIA License

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and we want you to reach 2!

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10 000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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