Security Officer

The Warren; Pwllheli; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading holiday park operator in Pwllheli is seeking a Security and Customer Support Specialist to join its team. You will play a crucial role in maintaining safety and providing exceptional service to guests. Responsibilities include regular patrolling, basic maintenance tasks, and ensuring the park's security systems operate effectively. The ideal candidate should have an SIA License, a full UK Driving License, and strong communication skills. The position offers a competitive salary and great benefits, making it a rewarding opportunity.

Benefits

Competitive Salary

Discounted Holidays

Discounted Meals

30 Days Holiday

Company Sick Pay

Pension Scheme

Ongoing Training

Qualifications

• Valid SIA License required.
• Full UK Driving License, ideally for 3+ years.
• Strong IT skills for digital tools and monitoring systems.

Responsibilities

• Greet and guide guests at the park entrance.
• Conduct regular patrols and respond to incidents.
• Deliver basic maintenance tasks as needed.

Skills

Customer service

Problem solving

Communication

Proactivity

Teamwork

Education

SIA License

Full UK Driving License

Tools

CCTV

ANPR

Job description

Join Our Team at The Warren

Location: The Warren, North Wales LL53 7LA

Salary: £13.50 per hour

Hours: Full-time, 48 hours per week (rotational, including weekends and evenings)

Job Type: Permanent

Are you a people-focused problem-solver with a passion for security and guest satisfaction? At Haulfryn, we’re expanding our Security Team to offer an even higher level of service for our owners and guests at the picturesque Warren Holiday Park.

In this role, you’ll go beyond the usual security duties—combining vigilant protection with exceptional customer support and basic maintenance tasks. If you’re looking for a chance to stand out and truly make a difference, this is the opportunity for you.

Why Join Us?

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Competitive Salary: £13.50 per hour
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service
• Company Sick Pay
• Pension Scheme & Life Assurance
• Ongoing Training & Development to enhance both your security and customer service expertise
• 85 Years of Family Values and a commitment to sustainability

What You’ll Do

As a Security and Customer Support Specialist, you will:

• Provide a Welcoming Presence: Greet owners and visitors, verify passes, and offer clear guidance on park facilities and policies.
• Protect and Reassure: Perform regular patrols, closely monitor the park and outer areas, and respond swiftly to any incidents or issues.
• Handle Basic Maintenance: Deliver and fit gas bottles, reset electrical trip switches, and report bigger maintenance concerns to the relevant departments.
• Oversee Clubhouse Entry & Systems: Manage CCTV, ANPR, and guest access, ensuring park procedures are upheld while maintaining a friendly atmosphere.
• Respond to After-Hours Calls: Address late-night gas orders or urgent matters, offering 24/7 peace of mind for our guests.
• Collaborate with the Head of Security: Share updates, communicate clearly across teams, and ensure seamless coordination between security and customer support operations.

Who We’re Looking For

We’re seeking approachable, proactive individuals who love taking initiative and going above and beyond for guests. You’ll have:

• A valid SIA License (Security Industry Authority)
• A full UK Driving License (preferably held for 3+ years)
• Strong IT Skills for operating CCTV, ANPR, and digital tools
• Previous Security Experience, preferably in a customer-facing environment (e.g., hospitality, hotels, or holiday parks)
• Excellent Communication and interpersonal abilities—comfortable engaging with guests as well as handling protocols
• A flexible, team-oriented mindset, capable of adapting to changing situations

Preferred Skills

Familiarity with Health & Safety regulations

• Basic understanding of IT/Data Security best practices
• First-Aid qualification or interest in further safety training

Why Choose Haulfryn?

With over 85 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations: You’ll work in a place that inspires.
• Family Values: We care about our team and foster a supportive environment.
• Nurturing Nature: Sustainability is at the heart of what we do.

Take the First Step Toward a Rewarding Career

If you’re ready to expand your security expertise and provide exceptional service in a dynamic environment, we’d love to hear from you.

Apply today and start your journey with Haulfryn.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.