Security Officer

Bally's; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading casino-entertainment company in Newcastle upon Tyne is seeking a Security Officer to ensure the safety of customers and staff. The role involves creating a secure environment, managing risks, and providing exceptional service. Candidates must possess a valid SIA Doors Supervisor Licence and have strong communication and negotiation skills. This position requires working unsociable hours, including evenings and weekends.

Qualifications

• Possess valid SIA Doors Supervisor Licence holder with knowledge of SIA legislative requirements.
• Security officer experience within a high pressured and high-volume environment.
• Be a confident and articulate communicator.

Responsibilities

• Creating a friendly and safe casino environment.
• Identifying potential risks and reporting to managers.
• Supporting operations in emergency situations and providing first aid.

Skills

Exceptional people management skills

Strong negotiation abilities

Effective communication skills

Proactive risk management

Education

Valid SIA Doors Supervisor Licence

Job description

Overview

Who we are
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

Well, what about the team?

Well, what about the team?
Bally's Security Officers play a crucial role in ensuring the safety and security of our casino environment. Their primary responsibilities include delivering exceptional customer service while minimising risk.

Our Security Officers must demonstrate exceptional people management skills, as well as strong negotiation and communication abilities. They are tasked with creating a friendly and safe atmosphere within the casino, catering to the needs and concerns of our valued customers. By upholding the highest standards of security and customer service, Bally's Security Officers are integral to the overall success and reputation of our organisation, their dedication and expertise contribute greatly to the positive experience our guests have when visiting our casino.

Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.

So, what will you be doing?

• Creating a friendly and safe Bally’s Casino environment and minimising risk to employees, customers, and company assets and reputation.
• Identifying potential risk and discretely reporting to the appropriate managers.
• Supporting the operations in emergency situations and providing first aid when required.
• Demonstrating full understanding of operating licence conditions; Gaming licence entry conditions, Gaming licence entry conditions, liquor licence conditions, SIA licencing conditions, operating licence conditions.
• Liaising with Duty Managers and appointed security management personnel on duty in relation to all security incidents.
• Adhering to body cam and body cam audio usage conditions.
• Actioning Challenge 25 knowledge when appropriate.
• Producing timely submitted accurate and legible statements/reports following incidents.
• Using initiative in proactively escalating and communicating risks

And what are we looking for?

• Be a professional, approachable, proactive ambassador of the importance of keeping customers and staff members safe within the casino.
• Possess Valid SIA Doors Supervisor Licence holder with knowledge of SIA legislative requirements.
• Have excellent understanding of compliance and security issues.
• Possess security officer experience within a high pressured and high-volume environment.
• Be a confident and articulate communicator with exceptional negotiation skills to diminish any opportunity for reactive risk.
• Have exceptional people management; negotiation and communication skills to diminish any opportunity for reactive risk.
• Be a dedicated team player with the ability to act on your own initiative.

DNA / Values

At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We areAlways Readyto embrace change, adapt, and do what it takes to delight our customers. We believe thatYou Make the Difference, which is what gives our players the best experience and keeps them coming back. We areAll One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams areLearning Every Dayby showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s weLove to Leadby thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.