Security Officer

Mitie Cleaning & Hygiene Services; Llandudno; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

MiDeals discounts

Cycle-to-work

Life cover

Share plan

Job summary

Mitie Security in Llandudno is seeking a Retail Security Guard to join the ASDA contract. You will protect customers, staff and assets, while delivering high‑quality service and maintaining safety standards on site.

Successful applicants hold a valid SIA licence; CCTV qualification is a plus. This role offers ongoing training, progression, and a path within Mitie’s growing security team on a retail retail environment.

Qualifications

• Previous retail security or security experience.
• Valid SIA Licence.
• Excellent communication and customer service skills.

Responsibilities

• Protect our customer's property, people and assets by providing professional security services.
• Deliver a professional service that supports contract retention and safe environment.
• Remain vigilant, monitor for suspicious activity and produce incident reports.

Skills

Retail security experience

SIA Licence

Excellent communication

Customer service

Calm under pressure

Tools

Aura incident reporting software

Job description

Better places, thriving communities.

Retail Security Guard - ASDA Stores | Mitie Security | Llandudno | £13.10 Per Hour

Join Mitie as a Retail Security Guard at ASDA

Are you looking for a rewarding career in security with one of the UK's leading facilities management companies? Mitie is recruiting professional Security Officers (Security Guard) to join our dedicated ASDA retail security team.

As a Security Officer (Security Guard) working on the ASDA contract, you will play a vital role in protecting customers, colleagues, stock, and company assets while delivering outstanding customer service. This is an excellent opportunity for an experienced Security Officer (Security Guard) seeking stability, career progression, and ongoing professional development within a leading security organisation.

We are looking for motivated individuals who hold a valid SIA licence and are committed to maintaining the highest standards of retail security. If you hold a CCTV qualification or have experience operating CCTV systems, we would particularly like to hear from you. Our ASDA contract offers varied and engaging duties where CCTV monitoring, loss prevention, customer interaction, and incident management are key aspects of the role.

Job Overview

To protect our customer's property, people and assets by providing professional security services in accordance with site Assignment Instructions and customer requirements.

You will be responsible for delivering a professional and effective service that supports contract retention, helps prevent loss, and contributes to a safe and welcoming environment for customers and colleagues.

This role offers the opportunity to develop your career within Mitie through ongoing training, support, and progression opportunities.

Main Duties

Operations

• Ensure compliance with company policies, customer requirements, and all relevant legal and regulatory obligations.
• Carry out all duties in accordance with site Assignment Instructions (AI's).
• Regularly review and follow Assignment Instructions and recommend improvements where appropriate.
• Support loss prevention initiatives through proactive store patrols and visible security presence.
• Maintain professional standards at all times while representing both Mitie and ASDA.
• Hold and maintain a valid SIA Security Guarding or Door Supervision licence.
• Applicants with a CCTV licence are highly desirable, and certain locations may require a valid SIA CCTV qualification.
• Comply with all health and safety requirements and operational procedures.

Training & Development

• Complete all mandatory training requirements.
• Participate in ongoing development programmes and refresher training.
• Maintain all required licences, including timely renewal of your SIA licence.
• Develop operational knowledge through continuous learning and structured career development.

Security & Health & Safety

• Remain vigilant and report any health and safety concerns immediately.
• Monitor for suspicious activity, theft, anti-social behaviour, and security risks.
• Utilise CCTV systems where required to support investigations and incident management.
• Produce accurate incident reports and notebook entries.
• Respond professionally and effectively to challenging situations.
• Ensure all scheduled welfare and check calls are completed in accordance with site procedures.
• Contact emergency services and the Communication Centre when required.

Essential

What We're Looking For

• Previous retail security or security experience.
• Valid SIA Licence.
• Excellent communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Strong observation and incident reporting skills.

Desirable

• CCTV Licence.
• Retail loss prevention experience.
• Previous experience working as a Security Officer (Security Guard) within a retail environment.
• Experience using Aura incident reporting software.

Why Join Mitie?

• Work on the prestigious ASDA contract.
• Structured training and development opportunities.
• Career progression within one of the UK's leading security providers.
• Supportive management team.
• Opportunity to develop both security and customer service skills in a fast-paced retail environment.

Start your career with Mitie today and become a valued Security Officer (Security Officer) protecting ASDA stores across the UK.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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