Security Officer

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 23,000 - 26,000; Part time

Benefits offered by this job

Free travel on London Transport (non‑契

Pension scheme

Employee share scheme

Access to online GP services

Discounts for shopping, cinema, and更多

Paid holidays

Training and career development

Opportunities for progression into a/3

Job summary

Mitie Cleaning & Hygiene Services is seeking a Security Officer for London Transport Museum. You will ensure the safety of visitors, staff and exhibits, perform searches, monitor CCTV and patrol the site, while delivering high standards of customer service.

The role requires holding SIA licences for Door Supervision and CCTV, with ongoing training and opportunities for progression within a supportive team.

Qualifications

• Previous security experience.
• Good written and verbal communication skills.
• Basic IT skills and ability to use incident reporting systems.

Responsibilities

• Deliver excellent customer service at all times.
• Welcome and assist visitors in a professional and courteous manner.
• Conduct security searches of visitors, bags, and personal belongings.
• Monitor and control access to the museum, staff areas and restricted locations.
• Carry out regular patrols of galleries, exhibitions, retail areas and back-of-house spaces.
• Protect museum collections, exhibits and assets from theft or damage.

Skills

Security experience

Customer service

Communication skills

Attention to detail

Tools

CCTV systems

Incident reporting software

Job description

Better places, thriving communities.
Location: London Transport Museum
Position: 1 x Security Officer (Door Supervisor / CCTV SIA Licence Required)
Contract: Average 29.75 hours per week
Shift Pattern:

• 1 day on, 1 day off rotating shift pattern (Work one day, followed by one day off on a continuous cycle)
• 8.5-hour shifts (days only, including weekends and Bank Holidays)

Shift Times: 09:45 – 18:15 (overtime available)
Hourly Rate: £14.80 per hour (paid breaks)

Benefits

• Free travel on London Transport (non-contractual)
• Pension scheme
• Employee share scheme
• Access to online GP services
• Discounts for shopping, cinema, and more
• Paid holidays
• Friendly and supportive team environment
• Training and career development opportunities
• Opportunities for progression into permanent roles
• Overtime opportunities

Role Overview

As a Security Officer at the London Transport Museum, you will play a vital role in ensuring the safety and security of visitors, staff, collections, and assets. You will provide a professional security presence, conduct visitor searches, monitor CCTV systems, carry out patrols throughout the museum and galleries, and deliver excellent customer service while maintaining a safe and welcoming environment.

Key Responsibilities

• Deliver excellent customer service at all times.
• Welcome and assist visitors in a professional and courteous manner.
• Conduct security searches of visitors, bags, and personal belongings in accordance with site procedures.
• Monitor and control access to the museum, staff areas, and restricted locations.
• Carry out regular patrols of galleries, exhibitions, retail areas, public spaces, back-of-house areas, and external perimeters.
• Protect museum collections, exhibits, and assets from theft, damage, or unauthorised interference.
• Monitor CCTV systems and associated security equipment in accordance with site procedures and data protection requirements.
• Identify, investigate, and report suspicious activity, incidents, and security breaches through CCTV monitoring.
• Retrieve and preserve CCTV footage for investigations in accordance with company policy and GDPR requirements.
• Maintain accurate CCTV logs and complete all associated documentation.
• Operate access control, intruder alarm, and other electronic security systems as required.
• Respond promptly to incidents, emergencies, fire alarms, suspicious activity, and customer welfare concerns and provide first aid.
• Complete all assigned duties as directed by supervisors and management.
• Report and act on any security breaches to line managers and the 24-hour control room.
• Assist with security, safety, criminal, or internal investigations.
• Log all incidents accurately and promptly within the reporting system.
• Ensure compliance with company policies, legal requirements, and regulatory standards.
• Follow all site-specific Assignment Instructions (AIs), Standard Operating Procedures (SOPs), Risk Assessments (RAs), memos, and toolbox talks.
• Wear and maintain a valid SIA licence while on duty.
• Attend training courses and site briefings as directed.
• Comply with all legal, health, safety, and security requirements of the role.

About You

• Proven ability to problem-solve under pressure.
• Capable of multitasking and prioritising workload effectively.
• Smart and professional appearance at all times.
• Reliable, self-motivated, and able to work with minimal supervision.
• Strong interpersonal and communication skills.
• Excellent customer service skills.
• Comfortable interacting with large numbers of visitors and members of the public.
• Able to remain calm and professional when dealing with challenging situations.
• Strong observational skills and attention to detail.
• Commitment to personal and professional development.
• Excellent attendance and timekeeping record.
• Physically fit to carry out manual handling tasks, undertake long foot patrols, and work on stairs.
• Basic IT skills, including Microsoft Word and Excel.

Requirements

Essential:

• Previous security experience.
• Valid Door Supervisor SIA Licence.
• Valid CCTV (Public Space Surveillance) SIA Licence.
• Good written and verbal communication skills.
• Basic IT skills and the ability to use incident reporting systems.

Desirable

• Experience working within a museum, cultural venue, visitor attraction, or heritage site.
• Experience conducting customer screening or search procedures.
• First Aid qualification.
• Experience using CCTV, access control, and security management system

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of the household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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