Security Officer

ABM UK; Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facility services provider in Exeter is seeking a Security Officer to maintain safety and provide excellent customer service at the Guildhall Shopping Centre. The role includes regular patrols, CCTV monitoring, and emergency response. Applicants must hold a valid SIA badge, possess good communication skills, and display professionalism at all times. The position offers a pay rate of £13.85 per hour on a 4 on 4 off shift pattern, ensuring operational excellence and exemplary service delivery.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee discounts and offers through employee app

Qualifications

• Proven experience as a security officer with SIA badge.
• Ability to handle stressful situations calmly and professionally.
• Good communication skills and ability to work as part of a team.

Responsibilities

• Provide first-class customer-focused service to all visitors.
• Patrol the shopping center regularly as per assignment instructions.
• Monitor CCTV footage and respond effectively to emergencies.
• Control access/egress of contractors and visitors.

Skills

CP, Door supervisor, or Security SIA badge

CCTV badge

Driving licence

First aid trained

IOSH/Fire marshal or other H&S qualifications

Basic computer knowledge, Word, Excel

Job description

LOCATION: Guildhall Shopping Centre

PAY RATE: £13.85 per hour

SHIFT PATTERN: 4 on 4 off (12 hour shifts), 42 hours per week

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors of the site.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants, delivering first class customer focused service
• Carry out regular patrols of the centre as detailed in the site assignment Instructions.
• Complete any routine testing of health and safety equipment, or site systems.
• CCTV monitoring
• Continuously look for opportunities to be of assistance to visitors of the shopping centre, proactively helping wherever an opportunity arises.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Record/log all non-conformances and emergencies with the appropriate control room operatives.
• Good communication skills, with the ability to liaise with colleagues, retailers, management, and the police.
• Deal efficiently and effectively with all emergencies, ensuring the Centre team always kept fully informed.
• Control the access/egress of contractors, visitors on site.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
• Maintain vigilance and highlight/manage unauthorised access of banned individuals.
• Ensure radio procedures are always adhered to.
• Undertake any other reasonable duties as required to meet the needs of the business or as requested by your line manager.
• Patience and the ability to remain calm in stressful situations.
• Ensure a timely response to all security issues and events.
• Complete all training requirements as requested by line manager.
• Be flexible to cover additional shifts, for absence/annual leave/training.
• Liaise closely with the housekeeping team, delivering one service and highlight opportunities in working as one team.

REQUIRED SKILLS AND EXPERIENCE

• CP, Door supervisor, or Security SIA badge (required)
• CCTV badge, (desirable)
• Driving licence (desirable)
• First aid trained (desirable)
• IOSH/Fire marshal, or other relevant H & S qualifications (desirable)
• Basic computer knowledge, Word, Excel.
• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard.
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.