Security Officer

Medirest; Enfield; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Aviva Digicare – Free annual health 체크

Employee Assistance Programme

Perks at Work

Career training & development

Refer a friend bonus up to £500

Comprehensive pension & life assurance

Job summary

Medirest, part of Compass Group UK&I, is seeking a Security Officer to join Healthcare on a full-time basis (37.5 hours/week, 5 days out of 7). You will help keep the hospital safe for patients, visitors and staff, using calm de-escalation and strong customer service.

This role requires a frontline SIA licence and a commitment to safeguarding vulnerable people. You will patrol, monitor CCTV and assist police as needed, while delivering high-quality service across hospital sites.

Qualifications

• Hold a valid frontline SIA licence.
• Be passionate about patient, visitor and staff safety.
• Be confident working in a hospital environment and handling distressed individuals.

Responsibilities

• Suppress violence and aggression using de-escalation techniques and training.
• Respond to incidents inside the hospital and on its grounds.
• Carry out internal and external patrols, monitor CCTV and alarms.
• Support the Police with individuals brought into the hospital.
• Complete incident reports, the Daily Occurrence Book and access records.
• Provide excellent customer service to all patients, visitors and colleagues.

Skills

SIA Licence (Frontline)

Hospital Security Experience

Customer Service

Job description

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

About The Role

We're currently recruiting a Security Officer to join Healthcare on a full time basis, contracted to 37.5 hours per week, working 5 days out of 7.

You'll keep the hospital safe and secure for patients, visitors and staff, using calm, caring de-escalation skills and great customer service.

What You'll Do

• Supporting clinical teams to de-escalate violence and aggression, and with occasional patient restraint, using the training provided
• Responding to incidents inside the hospital and across its grounds
• Carrying out internal and external patrols, and monitoring CCTV and alarms
• Supporting the Police with people under arrest brought into the hospital
• Completing incident reports, the Daily Occurrence Book and ID and access card records
• Providing excellent customer service to everyone you meet

What We Offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package:

• Aviva Digicare - Free annual healthcare check
• Employee Assistance Programme - Mental health support, offering confidential advice and resources to help you navigate personal and professional challenges
• Perks at Work - Access to exclusive benefits and wellbeing resources
• Career training & development opportunities - Including Apprenticeships and Career Pathways
• Earn up to £500 when you refer a friend
• Comprehensive pension scheme and life assurance

About You

Our ideal Security Officer will:

• Hold a valid frontline SIA licence
• Be passionate about the safety of patients, visitors and hospital staff
• Be confident working in a hospital, aware that at times you'll meet patients who are very unwell or distressed
• Be able to de-escalate highly charged situations calmly, with empathy
• Be willing to undertake patient restraint and violence and aggression training
• Know, or be willing to learn, the Mental Health Act, CQC guidelines and NHS England security guidelines

Job Reference: com/0411/41805003/52825716/R/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!