Security Officer

Mitie; Canterbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security service provider in Canterbury seeks a Retail Elite Security Officer. The role includes protecting customers and colleagues, providing visible security, and liaising with management and external agencies. Ideal candidates will have retail security experience, excellent communication skills, and be capable of using technology. This is a full-time position offering competitive pay.

Qualifications

• Must be flexible and available for various shift patterns.
• Ability to work independently and as part of a team.
• Possession of a Full UK Driving licence is beneficial.

Responsibilities

• Protect customers and colleagues from abuse with a reassuring security presence.
• Deter and prevent anti-social behaviour and theft.
• Liaise with store management and Police when required.
• Utilise conflict resolution skills to handle difficult situations.

Skills

Team player

Retail Security experience

Excellent communication skills

Conflict resolution trained

Capable in the use of technology

Mediation skills

Education

Frontline Door Supervision or Security Guarding License

Job description

Overview

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns full time as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.50

Location CT1

Responsibilities

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.