Security Officer

Mitie Group plc.; Burton End; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mitie Group plc. is seeking an Ad-Hoc Support Officer to safeguard property, people and assets by strictly following Assignment Instructions and meeting contract KPIs.

You will be responsible for delivering secure, compliant on-site services and maintaining detailed records. You must obtain front-line licences (Security Guarding or Door Supervision) and a CCTV PSS SIA Licence, with mandatory courses completed.

Qualifications

• Previous security experience in a guarding or front-line role.
• SIA Licence or willingness to obtain required front-line licences.

Responsibilities

• Protect customers' property, people and assets by following Assignment Instructions and meeting KPIs/SLA.
• Complete all site tasks as defined in published Assignment Instructions.
• Attend training and renew licences 16 weeks before expiry.
• Maintain health, safety and security standards; report hazards and incidents.
• Follow procedures, stay professional in challenging situations and keep accurate records.

Skills

Previous Security Experience

SIA Licence

Job description

Ad-Hoc Support Officer position

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License