Security Officer

Mitie Cleaning & Hygiene Services; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Job summary

Mitie is seeking a Security Officer to protect client sites in Basingstoke. You will provide a professional presence, welcome visitors, manage access, and operate CCTV, alarm systems, and IT tools while maintaining security protocols and emergency responsiveness.

Candidates should hold an SIA licence and demonstrate strong customer service and teamwork. The role emphasizes health and safety, incident reporting, and clear communication with the Account Manager.

Qualifications

• Knowledge of security procedures and risk assessment practiced on site.
• Excellent customer service and communication with visitors and staff.
• Ability to work in a team and follow security protocols and shift patterns.

Responsibilities

• Maintain a professional presence: determined, trustworthy, attentive, and approachable.
• Welcome clients and visitors warmly and issue/manage ID badges.
• Operate phones, emails, IT systems, CCTV, alarm systems and access control.
• Monitor and respond to suspicious activity and potential criminal behaviour.
• Maintain control of incidents until emergency services arrive and document incidents for the Account Manager.

Skills

Security procedures

Customer service

Teamwork

Communication

Health & safety

Education

SIA Licence - Door Supervision or Security Guarding

Job description

Better places, thriving communities.

Security Officer Role – Mitie

Location: Network Rail - Basingstoke

Job Type: Full-time

Shift Rota: Monday-Friday (12Hour Shifts)

Company Description

Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.

• Over 49,000 employees
• 100+ office locations
• Thousands of customers across the UK

There's no limit to what you can achieve working at Mitie.

Company Values

Delivering the exceptional, every day

Our Purpose: Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

Our Promise to Our People: A workplace where you can thrive and be your best every day.

Our Promise to Our Customers: A trusted partner creating exceptional environments, adding value every day.

Core Values & Culture

• We are one Mitie We work together to deliver a seamless, unrivalled service and support both customers and colleagues.
• Integrity and Trust These are at the heart of everything we do. We treat others with respect and represent the company with pride.
• We go the extra mile We solve problems, improve processes, and always keep our promises.
• Diversity makes us stronger We value different backgrounds and perspectives—everyone has a voice.
• Customer-focused We act as a trusted partner, putting customers at the centre of everything.

Key Behaviours

• Knowledge of relevant security procedures
• Excellent customer service
• Strong teamwork
• Health & safety awareness
• Effective communication skills

Main Duties

• Maintain a professional presence: determined, trustworthy, attentive, and approachable
• Welcome clients and visitors warmly:
  • Issue and manage ID badge's
• Operate:
  • Phones
  • Emails
  • IT systems
  • CCTV
  • Alarm systems
  • Access control (doors and car park)
• Monitor and respond to:
  • Suspicious activity
  • Potential criminal behaviour
• Maintain control of incidents until emergency services arrive
• Record, report, and elevate incidents to the Account Manager

Person Specification

• Strong team player with a positive attitude
• Ability to work independently
• Previous security experience preferred
• Flexible approach to working hours
• Excellent customer service skills
• Willingness to go above and beyond for clients and visitors
• Strong written and verbal communication
• Ability to remain calm under pressure

Knowledge & Requirements

• Understanding of:
  • Health and Safety at Work Act
  • Criminal and Civil Law
  • Police and Criminal Evidence Act
• SIA Licence - (Door Supervision or Security Guarding) – Essential

Additional Information

• Equal opportunities employer
• Strong focus on diversity and inclusion
• Commitment to employee growth and development

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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