Security Manager

inploi; New Quay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in New Quay is seeking a Security Manager to lead a dedicated team in ensuring a safe and welcoming environment. In this full-time role, you will motivate your team, monitor performance, and manage resources while maintaining compliance with health and safety regulations. Candidates should possess proven experience in security management, strong leadership skills, and a valid SIA DS License while also ensuring exceptional guest satisfaction. Join us for a fulfilling opportunity to make a difference!

Benefits

Up to 10% annual bonus

Qualifications

• Proven experience in a Security Management role.
• Experience in a holiday park, resort, or customer service environment is preferred.
• Ability to work in a fast-paced environment.
• Knowledge of security protocols and health and safety regulations.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service.
• Ensure top-tier guest satisfaction by addressing concerns.
• Monitor individual and team performance.
• Manage schedules, budgets, and resources efficiently.
• Ensure compliance with health and safety regulations.
• Quickly resolve operational issues.
• Support team development through training and mentoring.

Skills

Leadership skills

Communication skills

Customer service

Problem-solving abilities

Organisational skills

Multitasking

Education

Valid SIA Door Supervisors (DS) License

Job description

Position: SecurityManager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a SecurityManager! Step into a role where you’ll make a real impact on helping us create a safe, secure and welcoming environment for our guests.

As the Security Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind creating a safe and secure environment for our guests, owners and team, continuously improving our security operations, and solving any issues that pop up. Plus, you'll make sure everything stays compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• Valid SIA Door Supervisors (DS) License.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of security protocols, procedures and health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.