Security Manager

Green Folk; Frimley Green; On-site; GBP 45,000 - 50,000; Full time

Job summary

A security services provider in Frimley Green is seeking a Security Control Room Manager to oversee a portfolio of sites. Responsibilities include managing the control room team, delivering security expertise to a range of clients, and ensuring all operations meet high standards. The ideal candidate will have experience in control room management and hold a UK driving license. Benefits include competitive salary, performance bonuses, and comprehensive holidays.

Benefits

28 days holiday per year

Performance related bonus up to 10%

Onsite physio and wellbeing consultant

Employee Assistance Programme

Qualifications

• Previous experience working in a Control Room Supervising/Managing a team.
• Holding a current SIA CCTV license is advantageous.
• UK Driving license is required.

Responsibilities

• Deliver security expertise to clients.
• Compile weekly/monthly client reports.
• Lead incident response and command real-time operations.

Skills

Control Room Management

CCTV License

UK Driving License

Job description

Security Control Room Manager (Highly responsive/reactive environment)

2pm - 10pm Monday to Friday (there is flexibility on the working hours)

On call 1 weekend out of 4 (standby allowance and call out fee will be additional pay)

£45,000 - £50,000 per annum

Frimley

The role

Our Security Control Room Manager will be responsible for the running of a portfolio of sites working closely with their Control Room Supervisors, Response Officers, Static Officers and Patrol Officers.

This position at times, will be working in a fast‑paced, high‑stress environment, managing all escalated telephone calls, emails and radio communication. As the manager, you will have responsibility for ongoing recruitment and training of the control room officers and when applicable the other teams as well as implementing policies, procedures and new systems.

Must have candidate background for Security Control Room Manager

• Previous experience working in a Control Room Supervising/Managing a team of Control Room Officers
• Previously held a SIA CCTV license (currently holding this license will be advantageous)
• UK Driving license

Responsibilities and Accountabilities for Security Control Room Manager

• Delivering security expertise to all clients who will be a mixture of corporate, HNW & UHNW
• Obtaining client requirements, including monitoring times, special instructions, known vehicles, and persons and passing this information forward to onboarding and to the Control Room Officers
• Compiling weekly / monthly client reports for monitoring and mobile clients.
• Addressing client questions or complaints regarding monitoring, completing investigations, and reporting findings.
• Ensuring complaints are turned into learning opportunities, with corrective actions implemented.
• Developing and innovating the control room and in‑house capabilities to advance and improve the services offered to customers, including pro‑active duty of care.
• Ensuring all mobile alarm activation requests are handled through to completion
• Be the go‑to escalation point for all shift‑related issues
• Manage the performance and welfare of Security Officers
• Lead incident response and command real‑time operations
• Support staff development and enforce high standards
• Providing general support to all areas of the business including technical queries.
• Ensuring a full daily handover is completed of the previous shift's activities to the relevant people.

Other / Benefits

• We have 28 days holiday per year, inclusive of bank holidays
• Stand by allowance and call out bonus
• Discretionary, performance related bonus of up to 10% per year
• Auto enrolment pension
• Team member of the quarter bonus for winning employee.
• There is a discretionary, performance related bonus
• Regular team building events
• An onsite physio and wellbeing consultant
• An Employee Assistance Programme

Please note that full and permanent right to work in the UK is a non‑negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.

Equal Opportunity

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.