Security Duty Manager

ABM UK; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security service provider in the UK is seeking a Security Manager to oversee a team at London Heathrow Airport. The role requires effective management of personnel, maintenance of security standards, and ensuring compliance with regulations. Ideal candidates should have experience in team leadership and customer relations. This position offers competitive salary and a variety of employee benefits including health support and discounts.

Benefits

24/7 GP access

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee discount app

Qualifications

• Experience in managing security teams.
• Ability to handle customer relations and complaints effectively.
• Knowledge of compliance with CAA/TSA and H&S regulations.

Responsibilities

• Manage Security Team effectively.
• Ensure compliance with security standards.
• Maintain required staffing levels during shifts.
• Record and manage compliance documentation.
• Liaise with stakeholders and customers.
• Provide customer service support.

Skills

Team management

Customer service

Health and safety compliance

Effective communication

Incident reporting

Job description

LOCATION: London Heathrow Airport, TW6

SHIFT PATTERN: 4 on 2 off, Monday to Friday

SALARY: Competitive

MAIN PURPOSE OF JOB:

To ensure the effective management of a committed and motivated team of contract‑assigned Security Personnel in order to deliver a high level of customer service while maintaining full compliance with all security requirements of the assigned contract.

KEY RESPONSIBILITIES:

1. Management of Security Team – manage effectively and actively all contract‑assigned personnel within the team, ensuring high levels of performance, conduct and attendance. Resolve any shortcomings, support onboarding, training and coaching for existing and new members.

2. Maintenance of Security Standards – clarify the standards to be applied, observe and monitor compliance, take early action to address breaches, and maintain accurate logs and incident reports.

3. Staffing Levels – ensure required staffing is maintained throughout each shift, liaise and plan with Airline/Airport customers, support irregular operations by reallocating resources and maintaining compliance.

4. Maintenance of Compliance Records and Standards – record and ensure compliance with CAA/TSA, local regulations and the Airport authority, complete incident reports and follow‑up documentation.

5. Contact with the Company and Customers – maintain a positive working relationship with the Airport authority and staff, liaise with Airline Representatives, Operation Control Centre and partners for smooth coordination.

6. Reporting Key Requirements to the Line Manager – submit daily/weekly/monthly reports, attend operational calls and briefings, and report any concerns promptly.

7. Customer (Passenger) Relations – ensure the team provides good customer service, handle difficult customers personally when standards are not met.

8. Health and Safety – manage health and safety issues, report accidents and near‑misses, ensure compliance with H&S regulations, promote a safety‑first culture.

9. Representing ABM Aviation – represent ABM to stakeholders, regulators and unions, maintain a professional image and discretion on internal matters.

10. Setting an Example – set a positive, professional example, be flexible to changing demands, maintain excellent attendance, and support continuous improvement.

In carrying out the key responsibilities, the job holder must achieve the required standard/pass rate when attending all relevant training courses in line with CAA/TSA and company requirements.

We’re proud to offer a great range of benefits including:

• 24/7 GP: both you and your immediate family can speak to a UK-based GP from home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app including discounts, gift cards, cashback and exclusive offers, resources on life and work, and online chat/telephone support for urgent crises

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. We deliver cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security and mission critical solutions to a broad range of industries, including airports, hospitals, data centres, manufacturing plants and entertainment venues. In the UK, we service iconic sites with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM is committed to employment practices that promote diversity and inclusion regardless of age, disability, gender, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.