Security Duty Manager

Abm; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services provider is looking for a Security Team Manager at London Heathrow Airport. The role involves managing a dedicated security team to ensure effective operations and high standards of customer service. Responsibilities include compliance with security regulations, maintaining records, and ensuring staff training. The ideal candidate should possess strong management and customer service skills, with a commitment to health and safety. Competitive salary and great benefits offered, alongside a positive working culture.

Benefits

24 / 7 GP services

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee app for discounts and offers

Qualifications

• Proven experience in managing a security team effectively.
• Strong customer service skills and ability to handle difficult situations.
• Knowledge of health and safety regulations and compliance.
• Ability to maintain detailed records and reports.

Responsibilities

• Manage a team of security personnel, ensuring high performance and attendance.
• Monitor and uphold security standards, addressing breaches swiftly.
• Maintain staffing levels based on workload and needs.
• Ensure compliance with security regulations and documentation.
• Establish good relationships with customers and airport authorities.
• Submit reports and communicate areas of concern to management.
• Handle customer relations to maintain satisfaction.
• Promote a culture of health and safety in the workplace.

Skills

Team Management

Customer Service

Health and Safety Compliance

Communication

Job description

Overview

LOCATION: London Heathrow Airport, TW6

SHIFT PATTERN: 4 on 2 off, Monday to Friday

SALARY: Competitive

Main purpose of job

To ensure the effective management of a committed and motivated team of contract assigned Security Personnel. This is in order to deliver a high level of customer service, whilst maintaining full compliance with all laid down security requirements of the assigned Security contract.

Responsibilities

1. Management of Security Team
   To manage effectively and actively all contract assigned personnel within the team and ensure the maintenance of high levels of work performance, conduct and attendance at all times, taking prompt action to resolve any shortcomings identified. Support onboarding, training and coaching for existing and new team members.

2. Maintenance of Security Standards amongst the Security Team
   To clarify the standards of security to be applied by the Security Team, observe and monitor the standards being applied in practice and take early steps to deal with any potential breaches of those standards in order to ensure that a high level of security is maintained at all times. Maintain accurate and timely records, incident reports, logs, and compliance documentation.

3. Staffing Levels
   To ensure that the required staffing level is maintained throughout each shift to meet varying workloads and requirements of the assigned contract. To liaise and plan with the Airline / Airport customer with services required. Support irregular operations (delays, diversions, cancellations) by reallocating resources, managing pressure points, and maintaining compliance.

4. Maintenance of Compliance Records and Standards
   To maintain, record and ensure compliance with the CAA / TSA (DfT) regulations and all local requirements as set out by the Airport authority and the assigned contract, including adherence to all defined regulations, and take prompt steps to tackle any day‑to‑day breaches of Company and Customer standards and regulations. Complete security incident reports, witness statements, and follow‑up documentation.

5. Contact with the Company and our Customers
   To maintain a positive working relationship with the Airport authority and Airport staff generally and report relevant issues to them on time and in the correct format. Liaise with Airline Representatives, Operation Control Centre and other business partners to ensure smooth coordination.

6. Reporting Key Requirements to the Line Manager
   To ensure all required daily / weekly / monthly Reports, both verbal and written, are submitted correctly and on time to the designated Line Manger or the nominated Deputy) and that any areas of concern are promptly reported to the Line Manager (or the nominated Deputy) on an ongoing basis. Attend operational calls, irregular operations briefings, or any related meetings when required.

7. Customer (Passenger) Relations
   To ensure that the team provide a good level of customer service in their dealings with the passengers and take prompt and appropriate action where these standards are not being met, including dealing with particularly difficult or awkward customers personally.

8. Health and Safety
   To manage actively all health and safety issues in the workplace and report all accidents and any “near misses” / incidents to the Line Manager and ABM Health and Safety Advisor, using the correct procedures and forms as specified. Ensure that all provisions of the Health & Safety at work at, “COSHH” regulations and any other legislations and regulations governing the work are fully complied with. Review and analyse Company vehicle ‘Smart drive’ performance and enable coaching or further action with poor Airside driving by company airside drivers. Promote a safety first culture and ensure staff understand the importance of maintaining situational awareness.

9. Representing ABM Aviation
   To represent ABM Aviation directly and through networking generally to all key stakeholders including customers, the Airport authorities, service partners, regulators and trade unions, etc in order to present a favourable image and professional representation of the organization. To be discreet with Employee relations and key internal information in regard to ABM as an organization.

10. Setting an Example
    To set a positive and highly professional example to the whole Security team by proactive and positive actions in order demonstrable a high level of commitment. Being flexible with the everchanging demands of the Business and maintaining an exceptionally good attendance record. Support a culture of continuous improvement, encouraging feedback and identifying opportunities to enhance operational efficiency. In carrying out the key responsibilities set out above, the job holder must be able to achieve the required standard / pass rate when attending all relevant training courses in line with the requirements of the CAA / TSA(DfT) and the Company.

Benefits

• We’re proud to offer a great range of benefits including :

• 24 / 7 GP : Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find :
• Perks : discounts, gift cards, cashback, and exclusive offers
• Life : Search for resources and tools on topics ranging from family and life to health, money and work
• Support : Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About us

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.