Security Controller

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mitie Cleaning & Hygiene Services is seeking a LCC Controller to join its control room operations. You will monitor CCTV, access control and other protective systems, acting as the first line response to incidents and assisting in escalation and administration of procedures.

You will identify risks, maintain client relations, and support global offices while delivering excellent customer service and overseeing notifications and audits. Training and development opportunities are available.

Qualifications

• Skills for Security training and certification (essential).
• SIA license (essential).
• First Aid training and certification (essential).
• ACT Awareness certification (desirable).

Responsibilities

• Work as part of a shift team within a global command centre, monitoring CCTV, access control, global travel and other protective systems, and acting as the first line response to incidents, including their management and escalation.
• Identify and elevate risks, threats and other issues which could have an impact on the client's business.
• Undertake administration of all routine tasks and operational procedures during normal operations and emergency situations.
• Maintain contact with both the client and Mitie management in accordance with specific and routine instructions.
• Support EMEA and APAC offices in the management of their responsibilities where relevant, maintaining effective working relationships.
• Deliver exceptional customer service in response to all enquiries received by the control room.
• Monitor global events and incidents through social media, news sources and client applications, and oversee and action first alert and notification responses.
• Support the client in undertaking regular audits of all security and related systems.
• Undertake one-off projects relating to the Control Room as directed by the client.

Skills

Skills for Security trained

SIA licensed

First Aid trained

ACT Awareness certified

Job description

• Skills for Security trained and certificated (essential)
• SIA licensed (essential)
• First Aid trained and certificated (essential)
• ACT Awareness certified (desirable)

Better places, thriving communities.

Qualifications

Job Description – LCC Controllers

• Skills for Security trained and certificated (essential)
• SIA licensed (essential)
• First Aid trained and certificated (essential)
• ACT Awareness certified (desirable)

Role Purpose And Responsibilities

• Work as part of a shift team within a global command centre, monitoring CCTV, access control, global travel and other protective systems, and acting as the first line response to incidents, including their management and escalation.
• Identify and elevate risks, threats and other issues which could have an impact on the client's business.
• Undertake administration of all routine tasks and operational procedures during normal operations and emergency situations.
• Maintain contact with both the client and Mitie management in accordance with specific and routine instructions.
• Support EMEA and APAC offices in the management of their responsibilities where relevant, maintaining effective working relationships.
• Deliver exceptional customer service in response to all enquiries received by the control room.
• Monitor global events and incidents through social media, news sources and client applications, and oversee and action first alert and notification responses.
• Support the client in undertaking regular audits of all security and related systems.
• Undertake one-off projects relating to the Control Room as directed by the client.

Essential Requirements

• Experience of control room operations and emergency situations.
• Disciplined, professional attitude, with clear commitment to delivering excellent service.
• Ability to work within established procedures and contribute positively to service improvements.
• Ability to liaise effectively with stakeholders at all levels, including Senior Management and clients.
• Security systems knowledge and experience, including CCTV and Access Control.
• Strong interpersonal skills, with confidence to engage with a wide and diverse range of people with sensitivity, dignity and respect.
• Ability to cover the uniformed security officer role at times of operational need.
• Proficient and effective communication skills, both written and verbal.
• Excellent IT skills and administrative skills.
• Willingness and capability to undertake training and development to progress into, or operate effectively within, a supervisory role.
• Commitment to continuous professional development, including completion of role-specific training, coaching and operational development activities.

Desirable Requirements

• Capability to achieve qualifications or relevant experience equivalent to Level 3 award, for example an Advanced Apprenticeship, BTEC.
• Supervisory experience, or willingness to develop to undertake a supervisory role including managing others, setting objectives, conducting performance reviews, taking corrective performance action and supervising a team in a corporate environment.
• Experience of supporting the training, onboarding or development of colleagues within a security or corporate environment.
• Ability to lead and inspire a team through coaching or mentoring others.

Leadership and Behavioural Expectations

• Model the company's commitment to excellence in service delivery and management.
• Monitor and evaluate risks to BNY people, property, assets and reputation.
• Monitor technical and security guarding teams, providing guidance, direction and ensuring adherence to policies and practices.
• Develop a working environment that values high quality and Champion Mitie Security's commitment to excellence.
• Establish and enhance standards, encouraging new and improved ideas and approaches where appropriate.
• Build effective, sensitive communication within teams and shape communication considering the thoughts and concerns of others, suiting the audience and individual.
• Present ideas and information clearly, professionally and with confidence.
• Evaluate and monitor service delivery to prevent discrimination and maintain a safe working environment with commitment to health and safety.
• Delegate tasks appropriately and set clear and realistic objectives with appropriate timeframes, while supporting and monitoring progress to ensure plans are achieved.
• Interpret and evaluate information critically and objectively, recognising assumptions and considering all sides of an issue.
• Identify key issues, determine effective courses of action, recognise trends and consider the risks and consequences of decisions.
• Promote and role model a culture in which change, and innovation are understood, encouraged and positively embraced whilst gaining commitment from others.
• Recognize when change is necessary and beneficial, develop effective action plans and provide support where change creates uncertainty or discomfort.
• Create a culture that values people and recognises their contribution.
• Inspire commitment, enthusiasm and determination to others by achieving shared objectives.
• Promote opportunities for development, seek staff views and support ongoing professional growth.
• Regularly evaluate staff effectiveness and provide constructive feedback on performance.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to the appropriate manager or escalation point.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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