Security Control Centre (SCC) Operative

Thames Water Utilities Limited; Reading; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 24–28 days

Medical assessments

Performance-related pay

Job summary

Thames Water Utilities Limited is seeking a Security Control Centre (SCC) Operative to monitor estate security using CCTV, alarms and access systems, and to support a 24/7 security response. You will triage incidents, coordinate updates with stakeholders and government agencies, manage ID cards, and assist the Supervisor.

The role involves contributing to system health checks, contractor engagement, and continuous improvement.

Qualifications

• Operational experience in SCC/SOC or similar security control environments.
• Knowledge of CCTV, alarms and access control systems and how to respond to incidents.
• Ability to follow monitoring, response, emergency and escalation procedures.

Responsibilities

• Monitor alarms and CCTV against procedures; ensure site systems operate correctly.
• Triage incident reports to initiate correct responses and maintain auditable records.
• Provide security incident support to operational sites; assist in outages and investigations.
• Activate disaster recovery plans for the SCC as required.
• Manage the SCC working environment and assist the Supervisor.
• Support system health checks and collaborate with Security System Lead and SCC Assurance Analyst.
• Coordinate with third-party contractors for maintenance and defect management.
• Contribute to continuous improvement and participate in security-related projects.

Skills

Security systems

CCTV

Alarms

Access control

Analytical thinking

Decision making

Job description

As an Security Control Centre (SCC) Operative, you'll work at the heart of our Security Control Centre, monitoring the security of our estate and helping ensure our physical security measures remain effective around the clock. Using a range of security technology, including CCTV, intruder detection and electronic access control systems, you'll help identify potential threats and support an effective security response.

You'll play an important role in our security incident response, supporting investigations, coordinating updates and ensuring key actions and decisions are accurately captured for internal stakeholders and government agencies.

You'll also support the smooth running of the Security Control Centre, including managing ID cards and access requirements, and will have the opportunity to step up and support the Supervisor when required.

What you will be doing as an SCC Operative

• Monitor alarms and CCTV against set procedures and documentation, ensuring that site systems are operating correctly.
• Triage incident reports to ensure a correct response is initiated and auditable.
• Provide security incident support to our operational sites, e.g. in case of a security system outage.
• Activate disaster recovery plans for the SCC as required.
• Manage the SCC working environment.
• Support system health checks and data/subject access requests in collaboration with the Security System Lead and SCC Assurance Analyst.
• Support third-party contractor engagement around maintenance requests and defect management, ensuring the functionality of the SCC is maintained.
• Contribute to continuous improvement activity, identifying operational and process improvement opportunities. Support security-related projects, e.g. the SCC upgrade, and any planned system upgrades.

The successful candidate will be required to undertake UK National Security Vetting (NSV) Counter Terrorism Check (SC) clearance before starting in this role.

Candidates must either hold active CTC clearance or be willing and eligible to undergo the vetting process. To meet the eligibility criteria, you must typically have been a continuous resident in the UK for the last 5 years and hold a valid passport.

• Operational experience gained in a similar SCC, AMC, ARC, or SOC role.
• Knowledge and experience of using security systems (CCTV, Alarms, Access control, etc.) to monitor and respond to alarms.
• Demonstrate a thorough understanding and deployment of monitoring, response, emergency, and escalation procedures.
• Analytical and Decisive, takes ownership of actions.
• Self-motivated, committed, and organised.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Benefits and salary

• Offering between £33,200 and £44,000 per annum, depending on experience and skills.
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments - open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.