Security Cleared (SC) IT Support Engineer

Synergize Consulting Ltd; East Clandon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global IT services client near Guildford is seeking an experienced Technical Engineer to provide hands-on technical support and manage assets. The role requires strong detail orientation and communication skills, along with a willingness to work in a secure MOD environment. The candidate must have proven technical support experience and valid UK SC Clearance.

Qualifications

• Proven experience in a technical support or field engineering environment.
• Eligible and willing to work on-site in a secure MOD setting.

Responsibilities

• Manage queue tickets ensuring timely updates and SLA adherence.
• Oversee hub stock control and asset management.
• Handle repairs for in-warranty devices.
• Coordinate disposals and ensure compliance with contractual processes.
• Conduct locker replenishments as needed.
• Identify service issues or improvement opportunities.

Skills

Technical support experience

Attention to detail

Communication skills

Service-focused mindset

Job description

We are seeking an experienced Technical Engineer on behalf of a global IT services client, to support a key secure site near Guildford, Hampshire. This is a hands‑on role focused on providing technical support, asset and stock management, and hardware triage to ensure smooth day‑to‑day IT operations.

*Due to the nature of the role, the successful candidate will have a valid UK SC Clearance prior to the start.

Key Responsibilities

• Manage queue tickets assigned to your hub and surrounding spokes, ensuring timely updates and SLA adherence.

• Oversee hub stock control and asset management, including scanning kit in/out of locations.

• Handle hardware repairs for in-warranty devices and liaise with vendors for parts and returns.

• Coordinate disposals and ensure compliance with contractual processes.

• Conduct locker replenishments as needed.

• Identify and elevate potential service issues or improvement opportunities to the Team Leader.

• Follow all site regulations and agreed internal procedures.

Ideal Candidate

• Proven experience in a technical support or field engineering environment.

• Strong attention to detail and ability to manage multiple priorities.

• Confident communicator with a proactive, service-focused mindset.

• Eligible and willing to work on‑site in a secure MOD setting.