Security-Cleared IT Service Delivery Lead

CGI; Lincoln; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a candidate to manage the LAN environment focusing on service excellence. The successful applicant will be responsible for driving SLAs and service improvement initiatives within a collaborative environment. Required qualifications include ITSM and project management certifications, along with experience in managing service reports. The position offers a competitive salary and excellent benefits.

Benefits

Competitive salary

Excellent pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Qualifications

• Experience using ITSM tools and managing SLAs.
• Proven experience in service reporting and improvement.
• Strong collaborative skills and upward management experience.

Responsibilities

• Manage SLAs and KPIs on behalf of the CIS Department.
• Capture performance through service reports against agreed metrics.
• Lead continuous service improvement initiatives.

Skills

Delivery Management

Project Management

Education

IT Service Management (ITSM) qualification

Project management qualification

Tools

HELIX

PowerPoint

Excel

Visio

Job description

A leading technology firm in the United Kingdom is seeking a candidate to manage the LAN environment focusing on service excellence. The successful applicant will be responsible for driving SLAs and service improvement initiatives within a collaborative environment. Required qualifications include ITSM and project management certifications, along with experience in managing service reports. The position offers a competitive salary and excellent benefits.