Security & Cleaning Team Leader

Abm-Industries-Inc.-2; Bournemouth; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Cycle to work

Perks at Work

Job summary

ABM is seeking a Security/Facilities team lead at BH2 Leisure Centre, Bournemouth. You will manage a shift team, ensure service levels, and maintain high standards across security and cleaning operations.

The role requires SIA Licence, strong organisational and communication skills, and a proactive, team-focused attitude. On-site work with a 4 on/4 off pattern and 37.5 hours weekly.

Qualifications

• Essential: Experience in security and cleaning.
• Excellent organisational skills with ability to balance priorities.
• Holds SIA Security Licence – Security Guard / Door Supervisor.
• Excellent written and verbal communication.
• People managing experience.
• Ability to remain calm under pressure.
• Adaptable and flexible in approach.
• Willingness and ability to work effectively within a team.
• Report writing and presentation skills.
• Proactive approach to learning and development.
• Can-do attitude and strong observational skills.

Responsibilities

• Support the delivery of the service levels operationally.
• Manage shift teams including rotas, briefings, administration and holiday management.
• Monitor daily duties to ensure compliance and high standards.
• Lead teams, foster teamwork, and encourage open ideas while resolving issues.
• Support induction and training needs; ensure delivery of training.
• Assist with SOPs and maintain documentation for the security team.
• Auditing site practices and processes to ensure quality.
• Maintain compliance with Health & Safety legislation.
• Promote a secure and safe working environment with ongoing actions.
• Handle incident management and escalate as required.
• Complete incident reports with quality and timeliness.
• Handle complaints professionally and promptly.
• Maintain relationships with company and client personnel.
• Oversee CCTV, access control, and alarm systems; ensure equipment is operational.
• Ensure robust key control processes.
• Liaise with Centre Management and Security Supervisor.
• Support day-to-day needs as dictated by business and client.

Skills

SIA Licence

Leadership

Communication

Team Management

Report Writing

Observation Skills

Calm Under Pressure

Adaptability

Training Delivery

Can-do Attitude

Flexible Approach

Tools

CCTV License

Job description

LOCATION: BH2 Leisure Centre, Bournemouth

SHIFT PATTERN: 4 on 4 off, 37.5 hours per week

PAY RATE: £15.54 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. We're here to help!

Supporting and leading a team of Security/Cleaners to ensure the security and safety of customers, buildings and personnel.

To support the operation of the security and cleaning, ensuring exceptional service is provided, and ensure that all assigned tasks are completed in a professional and timely manner adhering to all relevant legislation.

Duties and responsibilities:

• Operationally support in delivery of the agreed service level.

• Manage your shift team including distribution of daily rotas, daily briefings/roll call, administration and holiday management.

• Monitor and control of the teams’ daily duties and actions to ensure compliance and maintain high standards.

• Assist in leading the team by fostering team spirit and co-operation, the encourage open expression of differing ideas and opinions and ensuring resolution.

• Assist and support induction and training needs to ensure they are identified and appropriate training & development is delivered.

• Support in delivery of SOP's and maintenance of appropriate documentation sets across the security Team.

• Assist with auditing of all site practices and process

• Assist in maintaining compliance with all Health & Safety legislation.

• Promote a secure and safe working environment on site through the implementation and continuous improvement of agreed Health and Safety actions.

• Assist and be a point of contact for Incident Management, ensuring that incidents are correctly managed and escalated as per client specifications.

• Complete the required Incident reports in the event of an incident, focusing on quality and timely reporting.

• Ensure that any complaints are dealt with in a professional and timely manner.

• To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation.

• Manage the provision of CCTV, access control systems and alarm systems.

• Ensure that all equipment provided to assist security is fully operational with any issues reported.

• Ensure that there is a robust and effective key control process in place.

• Client liaison, working closely with the Centre Management Team and Security Supervisor.

• Other day-to-day responsibilities as dictated by circumstances and the needs of the business and client.

Essential:

• Experience of working within the Security Industry and Cleaning.

• Excellent organisational skills with the ability to balance competing priorities and workloads.

• Holds SIA Security Licence – Security Guard / Door Supervisor

• Excellent written and verbal communication skills.

• People Managing experience

• Ability to remain calm under pressure.

• Adaptable and flexible in approach to work required.

• Willingness and ability to work effectively within a team.

• Report writing/Presentation skills.

• Proactive approach to learning in the role and identifying own training needs as appropriate.

• Can "do" attitude

• Excellent observational skills

• Flexible approach to the role

Desirable:

• First Aid trained

• CCTV license would be an advantage

• Experience of delivering training using company guidelines

• Ability to develop increasing individual effectiveness through leadership, motivation, communication, and training.

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.