Security and Car Parking Officer

Serco Limited; Larbert; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading services provider is seeking a part-time Security & Car Parking Officer at Forth Valley Royal Hospital, Larbert. The role involves managing hospital security, providing assistance to patients and staff during various situations, and ensuring compliance with safety protocols. Candidates should possess a valid SIA License and demonstrate excellent communication skills. This position offers flexible shifts and opportunities for professional growth.

Benefits

Up to 6% contributory pension

25 days annual leave plus bank holidays

Health and wellbeing support

Access to benefits portal with discounts

Comprehensive career development opportunities

Qualifications

• Valid SIA License required.
• Professional and sympathetic approach to people.
• Ability to cope with work under pressure.

Responsibilities

• Provide a security presence at the hospital.
• Manage car parks in compliance with policies.
• Respond to emergency situations as required.

Skills

SIA License – Security Guarding/Door Supervision and CCTV

Excellent communication

Can work on their own initiative

Control and restraint skills

Ability to respond appropriately to unpredictable situations

Job description

Role Overview

Security & Car Parking Officer – Part Time – 34.14 hours per week

Forth Valley Royal Hospital, Larbert, Scotland

Salary – Agenda for Change Band 3 Spine point 1

Shift pattern – 5-week rota: Day Shift / Back Shift / Night Shift rotation

Main Accountabilities

• Provide a security presence throughout all areas of the hospital
• Deliver a polite, efficient and compassionate service to patients, visitors and staff
• Provide a secure and safe Car parking presence in the hospital to deliver a polite, efficient and compassionate service to patients, visitors and staff always in compliance with the NHS and Serco car parking policy
• Assist in search and recovery of missing patients using CCTV, which requires high levels of concentration and working as part of a team. This can also include searching grounds and liaising with emergency services and returning patient to department if able to do so
• Issuing keys to authorised personnel, where appropriate and ensure that all signing in and out sheets are completed and maintained
• Provide a first line response to violent and aggressive persons within the hospital, and where necessary restraining and escorting persons from site to maintain a safe environment within the hospital
• Managing the car parks on a day-to-day basis, in line with NHS Forth Valleys car park policy, thus ensuring clear access is maintained for emergency services, infringements of NHS Forth Valley car park policy are dealt with and reported in the appropriate way
• Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required
• Monitor security systems installed within the control room and alert colleagues to situations as required following CCTV procedures. Responsible for the safe use of CCTV monitoring equipment across the site, following data protection laws, legislation and procedures
• Collection and depositing of valuables and belongings of patients as instructed for safekeeping. This can include large amounts of money and other valuable property
• Accept lost property for safe keeping, maintaining a register of lost and found property and correctly entering property into security safe
• Communicate effectively with hospital personnel and outside agencies such that information is given and received accurately
• Undertake internal and external patrols of the hospital site, in line with schedule to maintain a secure environment, checking closed departments, wards, corridors and high-risk areas of the site
• Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team
• Report any Health and Safety hazards around the site as per procedures
• Respond to fire alarms following procedure and assisting Fire Service and Estates Department where necessary. Provide reports of all fire incidents

What you'll need to do the role

• Hold a valid in date SIA License – Security Guarding/Door Supervision and CCTV
• Have a professional and sympathetic approach to people
• Excellent communication
• Experience of using monitoring systems
• Can work on their own initiative
• Can follow instructions
• Ability to respond appropriately to unpredictable situations
• Be calm, focused and able to cope with work under pressure
• Can manage/deal with people in difficult/stressful situations
• Control and restraint skills
• Able to pass a PVG Disclosure Scotland clearance

What we offer

• Up to 6% contributory pension
• 25 days annual leave plus bank holidays
• Annual leave purchase scheme
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco
• A safe, inclusive, and supportive culture
• A company passionate about diversity and inclusion