Secure & Complex Services Advocate

E-tivity Solutions; Exeter; On-site; GBP 25,000; Part time

Job summary

A dynamic advocacy organization in Exeter seeks a Secure & Complex Services Advocate to support vulnerable adults. The role involves advocating for clients, ensuring their voices are heard, and managing sensitive information. Applicants should possess excellent communication skills and a full UK driving license. This part-time position offers a starting salary of £9,696.96 along with attractive benefits including annual leave and health plans.

Benefits

25 days annual leave + Bank holidays

Cash Wellbeing Healthcare Plan

Auto enrolment Pension plan

Flexible working arrangements

Qualifications

• Documented experience in health, social care, or voluntary settings.
• Strong verbal and written communication skills.
• Capability of handling sensitive information confidentially.

Responsibilities

• Support vulnerable adults with profound needs.
• Advocate on clients' behalf.
• Work independently with time management skills.

Skills

Excellent communication and listening skills

Experience working with vulnerable adults

Ability to provide persuasive representations

Strong time management

Computer literacy

Flexibility and driving license

Job description

Are you passionate about making a difference? Do you thrive in supporting those who need their voices heard? Are you ready to take on a meaningful challenge? We are currently seeking a dynamic and dedicated Secure & Complex Services Advocate to join our vibrant team in Exeter! This is an exceptional opportunity for someone who wants to make a real impact within our busy Advocacy department.

As a Secure & Complex Services Advocate, you will play a crucial role in supporting vulnerable adults with profound and multiple needs. You will advocate on their behalf, ensuring their voices are heard and their rights are upheld. Your tasks will include providing persuasive verbal and written representations, working in partnership with clients and professionals, and representing individuals' needs and preferences. You will handle sensitive information with the utmost confidentiality and work independently with robust time management skills.

Hours of Work: Part-time, 15 hours per week, Monday to Friday, between the hours of 9 am – 5 pm

Location: Office based at The Pinhoe View Surgery, Exeter. (Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: Starting Salary of £9,696.96 (Full time salary equivalent £24,242.40 per annum)

Contract type: Permanent

Secure & Complex Services Advocate Requirements

• Excellent communication and listening skills
• Demonstrable experience working with vulnerable adults in health, social care, or voluntary settings
• Proven ability to provide persuasive verbal and written representations
• Strong time management and computer literacy
• Flexibility, with a full UK driving licence and access to your own vehicle

Benefits

• 25 days annual leave + Bank holiday (Rising to 30 days after 5 years service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years service!
• Discretionary shutdown days at Christmas with up to 4 additional days leave.
• 1 Community Leave Day per annum.
• Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
• Auto enrolment Pension plan
• Death in service cover.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Secure & Complex Services Advocate role? Don't wait, apply now!

Closing Date: 9AM, Friday 14th November 2025

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024. Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.