Secure & Complex Services Advocate

POhWER; Exeter; On-site; GBP 25,000; Part time

Job summary

A community advocacy organization in Exeter is seeking a Secure & Complex Services Advocate to support vulnerable adults. The role involves providing persuasive representations, advocating for clients' needs, and ensuring confidentiality. Applicants should have experience in health or social care settings, excellent communication skills, and a full UK driving licence. This part-time position offers a salary of £9,696.96 (£24,242.40 full-time equivalent) with various benefits.

Benefits

25 days annual leave + Bank holidays

Discretionary Christmas shutdown

Cash wellbeing healthcare plan

Auto-enrolment pension plan

Death in service cover

Qualifications

• Excellent communication and listening skills are essential.
• Demonstrable experience in health, social care, or voluntary settings.
• Prove ability to provide persuasive verbal and written representations.

Responsibilities

• Provide persuasive representations on behalf of clients.
• Advocate for clients' needs and preferences.
• Maintain confidentiality and manage information securely.

Skills

Excellent communication and listening skills

Experience working with vulnerable adults

Time management and computer literacy

Flexibility and driving licence

Job description

Overview

Secure & Complex Services Advocate – Exeter. Join our Advocacy department to support vulnerable adults with profound and multiple needs, advocate on their behalf, and ensure their voices are heard while upholding their rights. You will provide persuasive verbal and written representations, work in partnership with clients and professionals, and handle sensitive information with confidentiality. You will work independently with strong time management skills.

Responsibilities

• Provide persuasive verbal and written representations on behalf of clients.
• Advocate for clients’ needs and preferences in partnership with clients and professionals.
• Work with vulnerable adults in health, social care, or voluntary settings.
• Maintain confidentiality and manage information securely.

Hours, Location & Salary

Hours of Work: Part-time, 15 hours per week, Monday to Friday, 9 am – 5 pm

Location: Office based – The Pinhoe Surgery Exeter. Applicants must live within the area, have a full UK driving licence and access to their own transport.

Salary: Starting salary £9,696.96 (full-time equivalent £24,242.40 per annum)

Contract type: Permanent

Requirements

• Excellent communication and listening skills
• Demonstrable experience working with vulnerable adults in health, social care, or voluntary settings
• Proven ability to provide persuasive verbal and written representations
• Strong time management and computer literacy
• Flexibility, with a full UK driving licence and access to own vehicle

Benefits

• 25 days annual leave + Bank holidays (rising to 30 days after 5 years’ service) with option to buy or sell up to 5 days leave, plus your birthday off as an additional day after 1 year’s service
• Discretionary Christmas shutdown with up to 4 additional days leave
• 1 Community Leave Day per annum
• Cash wellbeing healthcare plan covering optical, dental and more
• Auto-enrolment pension plan
• Death in service cover

About the Organisation

POhWER is committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about health and social care, listening, exploring options, and taking action in clients’ best interests.

How to Apply & Key Dates

Think you are the right fit? Apply now.

Closing Date: 9:00 AM, Tuesday 4 November 2025

Interview Date: TBC

For an informal discussion please contact 0300 456 2370 and request a callback from the Recruitment Manager.

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We are proud to support our colleagues from the armed forces by signing the Armed Forces Covenant.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity and inclusion. We encourage applications from all backgrounds, cultures and abilities, and especially welcome candidates from groups underrepresented in our workforce. Our policies promote an inclusive environment where everyone feels valued and empowered to contribute.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability Confidence employer, and disabled applicants who meet all essential criteria will be guaranteed an interview.